We are The Patient Activation Company™. We convert intent into action, improving adherence, satisfaction, and outcomes.
Triage Nurse, Telehealth
Location
Alabama
Posted
159 days ago
Salary
$30 / hour
Seniority
Senior
Job Description
Triage Nurse, Telehealth
Guideway Care
• Conduct thorough clinical assessments and triage patients based on established evidence-based protocols and clinical guidelines • Respond to patient inquiries via inbound and outbound calls, as well as secure patient messaging portals • Provide appropriate recommendations for care or escalate concerns to the appropriate provider or care team member • Document assessments, communications, and care coordination activities in electronic medical records (EMRs) with accuracy and clarity • Support administrative functions related to patient care including FMLA, ADA, STD/LTD documentation, and coordination • Support training and onboarding of team members, including participating in shadowing shifts (both as a learner and trainer), while reinforcing best practices to ensure consistent, high-quality patient care • Collaborate with healthcare providers, clinical teams, and practice administrators to ensure continuity and quality of care • Uphold Sequence Health’s commitment to clinical excellence, integrity, and service in every interaction
Job Requirements
- Active, unencumbered Registered Nurse license in a compact licensure state
- Minimum of 5 years’ experience in working in a variety of direct patient care settings including Emergency Department, Labor and Delivery, Critical Care
- Women's Health or Labor and Delivery experience preferred
- Prior remote RN triage experience or experience with telephone-based care delivery strongly preferred
- Demonstrated clinical proficiency with strong critical thinking, problem-solving, and decision-making skills
- Excellent verbal and written communication skills, with the ability to convey empathy and clinical clarity via phone and written messages
- Proficiency in using EMRs (e.g., Epic, Cerner, Greenway) and standard office software (Microsoft Office, Adobe, fax, etc.)
- Ability to work independently within scope, while maintaining alignment with clinical protocols and best practices
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Flexible Spending Account (FSA)
- Company paid short- and long-term disability
- Employee Assistance Program
- Life Insurance
- Accident insurance
- Other voluntary benefit programs for employees and their eligible dependents
- 401(k) retirement plan with a company match
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