Join Travel Incorporated as a Travel Consultant in our Contact Center and be part of a team that delivers Excellence in Client Care. This role involves: Completing comprehensive training and transitioning into handling inbound client calls, emails, and chats with confidence Listening actively to understand client goals and creating travel solutions tailored to their needs Guiding clients through itinerary options, modifications, and travel best practices Delivering exceptional service that drives client satisfaction and supports performance goals Collaborating with internal teams to ensure smooth, accurate travel arrangements Proactively identifying and acting on opportunities to improve the client experience

• You are the team's first point of contact for technical matters and support colleagues with questions, uncertainties, or escalations • You assist with quality assurance and help to continuously improve our processes • You onboard new team members and ensure a structured introduction and training • You contribute to day-to-day operations during staffing shortages

• Support the Design Schedule & Efficiently platform users in their day-to-day use of the system as it relates to their daily operations • Manage Accounting Seed release cycles, including: reviewing release notes, identifying relevant and impactful changes, communicating major updates to the accounting team • Perform upgrades in Sandbox, execute end-to-end accounting testing, and validate posting and GL entries • Deploy approved updates to Production and configure required system settings • Ensure new releases do not impact existing accounting processes or financial accuracy • Maintain documentation and SOPs related to accounting seed upgrades • Investigate system issues reported by the accounting team and identify root causes • Assist with user access, configurations, and permissions related to accounting modules • Understand accounting workflows (AP, AR, GL, invoicing, payments) to analyze errors and issues • Communicate with end users on their issues to understand the steps taken and ability to recreate, if possible, in our test environments • Responsible for the handling of initial calls from users and the entry of software defects in the event tracking system • Identify and escalate situations requiring urgent attention based upon internally established SLA • Work effectively as a team member with all members of the organization • Utilize Intercom and Atlassian (Jira) software for communication with end users and reporting issues to the development team, respectively • Review issues reported by users to assess, develop, and implement training programs for key workflows in the platforms • Maintain current knowledge of the platforms and continually update learning documentation and videos accordingly • Perform other duties as assigned

• Support clients and their employees with education assistance programs • Respond to inquiries via phone, email, chat, and ticketing systems • Collaborate with other CSRs to resolve complex cases • Document all interactions in CRM and internal tools