• SRE Leadership & Strategy: Set clear goals for the SRE team and partner with Engineering leadership to align platform initiatives with business objectives. • Reliability & Observability (SLA/SLO): Lead the definition and enforcement of SLAs, SLIs, and SLOs. Architect observability frameworks to translate telemetry data into actionable roadmaps that reduce toil and enhance resilience. • Core Engineering & Performance: Take ownership of critical code components (i.e., Queues, Enrollments) and lead efforts to identify bottlenecks, optimize performance, and improve code quality across the engineering department. • Security by Design: Champion infrastructure security. Partner with InfoSec to define hardening standards, manage perimeter defense (WAF/DDoS), and automate vulnerability remediation within the CI/CD pipeline. • Incident Command: Participate in the 24x7 on-call rotation and lead post-incident reviews (RCAs), ensuring action items are implemented to improve MTTR and prevent recurrence. • Mentorship: Empower developers with better tooling and guidance on performant coding practices, fostering a culture of collaboration and reliability and "you build it, you run it".

• Work closely with the founder, product managers, designers, and engineers to design and build a high-impact product. • Build and ship critical features with intent, strong attention to detail, and a focus on long-term maintainability and scalability. • Own features end to end, from shaping requirements and implementation to testing, observability, deployment, and iteration in production. • Contribute to and help shape our engineering culture as the team grows.

• Provide technical leadership and vision for the Digital Trust product line, combining hands-on development with experimentation and prototyping • Ensure long-term architectural integrity while driving tactical improvements with PMs, EMs, and developers • Lead cross-cutting engineering initiatives, uphold Feedzai’s product quality standards, and act as mentor to other technical roles • Partner with teams during planning (risks, designs, estimates) and align with Customer Success, Security, Sales, and Marketing to shape technical direction • Support the hiring process by shaping technical evaluation standards, and mentor engineers to become strong technical interviewers

• Partner with our Enterprise sales team to turn data insights into coordinated, high-impact account strategies that land and expand our largest deals • Pull and analyze data from Salesforce, HubSpot, Clay, Common Room and other market intelligence tools to inform strategy • Create territory reports and prioritization models that scale • Build repeatable templates for campaigns, account plans, and reporting • Work with RevOps to develop workflows across Clay, LinkedIn Sales Navigator, ZoomInfo, and other prospecting tools • Build and maintain workflow automations using n8n or similar tools to streamline data flows and repetitive processes • Build data-driven frameworks for account prioritization based on revenue potential, strategic value, buying signals, and product fit • Conduct whitespace analysis and expansion mapping for named accounts • Create alerting and monitor trigger events (funding rounds, hiring patterns, tech stack changes, executive moves) to identify in-market opportunities • Partner with marketing and sales to develop account-specific messaging and positioning tailored to persona and buying stage • Create GTM playbooks for Enterprise motions (new business and named account expansion) • Provide strategic direction for focus campaigns on key pursuits; defining approach for LinkedIn ads, custom landing pages, executive dinners, and industry events (execution handled by Marketing and Sales teams)