• The Account Manager is responsible for driving profitable net growth through the retention and expansion of existing customer relationships while proactively seeking new opportunities for revenue growth. • Proactive Sales Execution: Leverage a hunter mentality and outside sales expertise to actively seek and drive growth opportunities within assigned accounts, ensuring both retention and expansion of customer relationships. • Strategic Sales Process Management: Utilize Salesforce.com to manage a structured and organized sales pipeline, ensuring high-quality operational performance and data integrity. • Customer Engagement & Field Sales: Conduct in-person and virtual meetings with assigned accounts to perform business reviews, educate customers on product functionality, and identify upsell and cross-sell opportunities. • Sales Presentations & Demos: Set up and deliver impactful product demonstrations, showcasing Solera’s value proposition and addressing customer-specific needs. • Deal Structuring & Negotiation: Develop and negotiate pricing structures and customer quotes, ensuring alignment with business objectives while driving revenue growth. • Cross-Functional Collaboration: Work closely with legal, finance, and operations teams to facilitate seamless customer account changes, including renewals, migrations, and upgrades. • Issue Resolution & Escalation: Identify and escalate customer concerns in accordance with company policies to ensure a seamless customer experience. • Value Proposition Communication: Present Solera’s competitive advantages confidently, following standardized procedures to effectively articulate its benefits to customers. • Timely & Professional Communication: Respond to all customer emails and voicemails in a professional, timely manner to maintain strong relationships and trust. • Closing & Performance Metrics: Consistently meet and exceed qualitative and quantitative sales goals, conduct Quarterly Business Reviews (QBRs), and execute key sales processes to drive revenue growth. • Time & Territory Management: Maximize productivity by effectively managing time, balancing multiple sales opportunities, and collaborating with sales leadership and team members. • Sales Strategy Development: Align with sales leadership to refine messaging, standardize presentations, and optimize sales processes for increased effectiveness and efficiency.

• Develop new product partnerships within the AI workflow, EHR, CRM, analytics spaces and adjacent infrastructure (identity, security, consent, interoperability, revenue cycle, etc.) to expand the Zus platform and accelerate customer outcomes • Open new areas of the business by identifying and validating new partner-led motions taking them from concept to pilot and making this a repeatable motion • Grow existing AI workflow, EHR, CRM and strategic channel partnerships that expand Zus distribution and generate durable revenue and pipeline • Grow data aggregation partnerships, including Health Information Exchanges (HIEs), claims data providers, and other critical data sources to strengthen Zus’s connected data ecosystem while improving coverage and freshness • Identify and establish new data partnerships that meaningfully enhance the Zus offering (new datasets, improved connectivity, novel access models), and partner with internal teams to launch and operationalize them. • Influence the product roadmap by surfacing customer and market insights to inform future feature development and ensure product-market fit • Represent Zus at conferences and meetings, building relationships and staying abreast of healthcare trends and innovations

• Be responsible pitching to and understanding needs of new care partners • Manage sales funnel from initial prospect through launch • Build and grow relationships with care partners’ (health systems, medical clinics, and other strategic partners) teams and leadership • Collaborate with cross functional, internal stakeholders to deliver insights to inform product and operations strategy

• The Manager will oversee a team of Technical Account Managers (TAMs) and is instrumental in ensuring the delivery of exceptional technical support and account management. • This leader will act as a champion of change, utilizing a data-driven approach to decision-making and process optimization to drive long-term customer success. • You will be accountable for team metrics, fostering professional development, and maintaining alignment with Samsara's core values.