• Develop new product partnerships within the AI workflow, EHR, CRM, analytics spaces and adjacent infrastructure (identity, security, consent, interoperability, revenue cycle, etc.) to expand the Zus platform and accelerate customer outcomes • Open new areas of the business by identifying and validating new partner-led motions taking them from concept to pilot and making this a repeatable motion • Grow existing AI workflow, EHR, CRM and strategic channel partnerships that expand Zus distribution and generate durable revenue and pipeline • Grow data aggregation partnerships, including Health Information Exchanges (HIEs), claims data providers, and other critical data sources to strengthen Zus’s connected data ecosystem while improving coverage and freshness • Identify and establish new data partnerships that meaningfully enhance the Zus offering (new datasets, improved connectivity, novel access models), and partner with internal teams to launch and operationalize them. • Influence the product roadmap by surfacing customer and market insights to inform future feature development and ensure product-market fit • Represent Zus at conferences and meetings, building relationships and staying abreast of healthcare trends and innovations

• Be responsible pitching to and understanding needs of new care partners • Manage sales funnel from initial prospect through launch • Build and grow relationships with care partners’ (health systems, medical clinics, and other strategic partners) teams and leadership • Collaborate with cross functional, internal stakeholders to deliver insights to inform product and operations strategy

• The Manager will oversee a team of Technical Account Managers (TAMs) and is instrumental in ensuring the delivery of exceptional technical support and account management. • This leader will act as a champion of change, utilizing a data-driven approach to decision-making and process optimization to drive long-term customer success. • You will be accountable for team metrics, fostering professional development, and maintaining alignment with Samsara's core values.

• Maintain and develop relationships with assigned clients, ensuring the company’s goals are met and clients’ needs are addressed. • Use independent judgement and discretion when handling matters related to assigned accounts. • Exhibit excellent interpersonal and customer service skills when responding to client inquiries as well as resolving issues. • Retain and grow book of business by meeting customer satisfaction ratings and by identifying upselling opportunities, creating marketing strategies and collaborating on product enhancements. • Understand ComPsych's services and value proposition to advocate the benefits of our products and services to our customers. • Implement and manage the effective delivery of your customers' programs including communication strategies, customer training, issue resolution and utilization reporting. • Create retention strategies with Director, Account Services to create account planning for customers yearly. • Work with customers to understand and determine the appropriate delivery of ComPsych’s products and services resulting in customized communication strategies and training. • Schedule quarterly face-to-face meetings or conference calls with customers to discuss their goals, status and utilization. • Support other Account Managers with servicing large/complex accounts through verbal and electronic correspondence. • Create and build strong working relationships with ComPsych’s business leaders to provide the best service to our customers. • Maintain a professional demeanor in order to represent ComPsych’s values and standards on a daily basis. • Perform other duties as assigned.