• The Manager will oversee a team of Technical Account Managers (TAMs) and is instrumental in ensuring the delivery of exceptional technical support and account management. • This leader will act as a champion of change, utilizing a data-driven approach to decision-making and process optimization to drive long-term customer success. • You will be accountable for team metrics, fostering professional development, and maintaining alignment with Samsara's core values.

• Maintain and develop relationships with assigned clients, ensuring the company’s goals are met and clients’ needs are addressed. • Use independent judgement and discretion when handling matters related to assigned accounts. • Exhibit excellent interpersonal and customer service skills when responding to client inquiries as well as resolving issues. • Retain and grow book of business by meeting customer satisfaction ratings and by identifying upselling opportunities, creating marketing strategies and collaborating on product enhancements. • Understand ComPsych's services and value proposition to advocate the benefits of our products and services to our customers. • Implement and manage the effective delivery of your customers' programs including communication strategies, customer training, issue resolution and utilization reporting. • Create retention strategies with Director, Account Services to create account planning for customers yearly. • Work with customers to understand and determine the appropriate delivery of ComPsych’s products and services resulting in customized communication strategies and training. • Schedule quarterly face-to-face meetings or conference calls with customers to discuss their goals, status and utilization. • Support other Account Managers with servicing large/complex accounts through verbal and electronic correspondence. • Create and build strong working relationships with ComPsych’s business leaders to provide the best service to our customers. • Maintain a professional demeanor in order to represent ComPsych’s values and standards on a daily basis. • Perform other duties as assigned.

• Define and execute the global airline strategy, including preferred carrier programs, pricing structures, incentive models, and long-term partnership frameworks. • Lead complex, multi-year airline negotiations across global, regional, and specialty carriers to maximize commercial value and strategic alignment. • Own airline economics, ensuring measurable contribution to revenue growth, margin expansion, and EBITDA outcomes. • Shape airline distribution strategy, including NDC participation, content access, and commercial models in partnership with Product and Technology teams. • Balance cost, access, and traveler experience while mitigating risk related to distribution fragmentation and airline retailing evolution. • Act as the senior executive sponsor for airline relationships, maintaining C-suite and commercial leadership connectivity. • Resolve escalations and ensure alignment between airline partners, internal stakeholders, and client needs. • Represent the company in strategic airline forums, industry councils, and executive working groups. • Partner closely with Sales, Client Management, Product, Technology, Finance, and Operations to align airline strategy with go-to-market and service delivery. • Enable Sales and Client teams with clear airline value propositions, program narratives, and competitive positioning. • Collaborate with Finance to forecast airline revenue, incentives, and margin contribution. • Establish governance frameworks, KPIs, and scorecards to track airline partner performance and commercial outcomes. • Ensure compliance with regulatory, contractual, and data requirements. • Anticipate and manage supplier risk, including capacity shifts, distribution changes, and market volatility. • Build, lead, and mentor a high-performing partnerships and strategy team. • Establish best practices for partner management, deal governance, and execution. • Foster a culture of accountability, innovation, and external partnership excellence.

• Manage and grow assigned customer accounts through proactive engagement that drives retention, satisfaction, and long-term value. • Own account revenue by delivering consistent performance against ARR and quota targets through renewals and expansion execution. • Build and manage pipeline within your accounts by identifying, qualifying, and advancing upsell/cross-sell opportunities. • Support renewals end-to-end including timelines, customer communication, negotiation support, and internal coordination to ensure on-time renewal completion. • Maintain accurate CRM data and forecasting visibility across pipeline, renewals, account status, and revenue expectations. • Lead strategic account planning and quarterly business reviews to track goals, align on outcomes, and uncover additional growth opportunities. • Partner cross-functionally with Sales, CSM, Support, Marketing, RevOps and Finance to resolve customer needs and drive customer and business outcomes. • Support strategic initiatives and priority projects including complex renewals, multi-year agreements, pricing or contract updates, and process improvement efforts.