• Serve as a primary point of contact for customer and internal inquiries related to homeowner-facing experiences and authentication products • Triage, prioritize, and respond to incoming questions, issues, and requests • Partner with product, engineering, and support teams to investigate issues and communicate status updates • Identify patterns and recurring issues in customer feedback • Support Product Managers by coordinating project activities across multiple workstreams • Help maintain project plans, timelines, dependencies, and status updates • Assist with backlog grooming, intake management, and prioritization of support-driven work • Track action items, risks, and decisions • Prepare project updates, documentation, and meeting materials

• Maintains project management standards by providing solution-driven resources • Answers customer questions and general inquiries • Conducts and participates in outreach efforts related but not limited to lead generation and sales • Enforces company policies and procedures • Promotes client retention through departmental initiatives as identified by management • Supports cross-departmental functions by developing an advanced understanding of key responsibilities that are either shared or siloed • Manages projects including but not limited to consulting, invoicing, and calendaring while providing a seamless client experience

• Overseeing all aspects of daily operations for environmental remediation construction projects • Providing leadership and direct supervision of field crews and heavy equipment operations • Ensuring projects are completed safely, on schedule, and within budget • Aligning strategic objectives with field-level operations • Collaborating with the Safety team to sustain health and safety programs • Directing project execution in compliance with contractual scope and requirements • Compiling data for project status updates • Analyzing physical progress and financial performance data for forecasts • Cultivating strong relationships with clients for business opportunities • Preparing, submitting, and tracking invoices in alignment with contractual terms • Developing detailed cost estimates for materials, labor, equipment, and subcontracted services

• Lead setup and rollout of proprietary insight communities and online qualitative projects, including platform configuration, screener design, sample/recruitment plans, and participant management. • Develop and manage detailed project plans, timelines, and milestones; proactively track progress, flag risks, and drive issue resolution. • Manage recruitment and online survey data collection in compliance with data privacy standards. • Perform rigorous quality checks, process participants to meet client goals, and prepare accurate reports. • Monitor recruitment metrics and coordinate with partners to adjust targeting and communication strategies to optimize performance and achieve desired representation. • Manage project spend against budgets and prepare final reconciliations for partners. • Serve as the primary day-to-day contact for clients and internal stakeholders, providing status updates, fieldwork insights, and consultative guidance on design, feasibility, and process improvements. • Contribute to best practices for online communities and qualitative operations, and support continuous improvement of tools, templates, and SOPs.