• Maintains project management standards by providing solution-driven resources • Answers customer questions and general inquiries • Conducts and participates in outreach efforts related but not limited to lead generation and sales • Enforces company policies and procedures • Promotes client retention through departmental initiatives as identified by management • Supports cross-departmental functions by developing an advanced understanding of key responsibilities that are either shared or siloed • Manages projects including but not limited to consulting, invoicing, and calendaring while providing a seamless client experience

• Overseeing all aspects of daily operations for environmental remediation construction projects • Providing leadership and direct supervision of field crews and heavy equipment operations • Ensuring projects are completed safely, on schedule, and within budget • Aligning strategic objectives with field-level operations • Collaborating with the Safety team to sustain health and safety programs • Directing project execution in compliance with contractual scope and requirements • Compiling data for project status updates • Analyzing physical progress and financial performance data for forecasts • Cultivating strong relationships with clients for business opportunities • Preparing, submitting, and tracking invoices in alignment with contractual terms • Developing detailed cost estimates for materials, labor, equipment, and subcontracted services

• Lead setup and rollout of proprietary insight communities and online qualitative projects, including platform configuration, screener design, sample/recruitment plans, and participant management. • Develop and manage detailed project plans, timelines, and milestones; proactively track progress, flag risks, and drive issue resolution. • Manage recruitment and online survey data collection in compliance with data privacy standards. • Perform rigorous quality checks, process participants to meet client goals, and prepare accurate reports. • Monitor recruitment metrics and coordinate with partners to adjust targeting and communication strategies to optimize performance and achieve desired representation. • Manage project spend against budgets and prepare final reconciliations for partners. • Serve as the primary day-to-day contact for clients and internal stakeholders, providing status updates, fieldwork insights, and consultative guidance on design, feasibility, and process improvements. • Contribute to best practices for online communities and qualitative operations, and support continuous improvement of tools, templates, and SOPs.

• Own and manage manufacturing and production timelines across all products and iterations • Track product progress from development through production using clear, accurate trackers • Maintain up-to-date documentation on status, risks, dependencies, and changes • Gather, reconcile, and organize notes and inputs from internal team members • Translate internal requirements into clear, written communication for manufacturers • Follow up consistently with manufacturers to confirm progress, changes, and deadlines • Proactively identify risks, delays, missing inputs, and blockers • Escalate issues when timelines are at risk or required information is missing • Build and maintain clean, reliable systems for production tracking and documentation • Ensure decisions, updates, and changes are clearly recorded and accessible