This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Partner Research & Success Manager will report to our Sr. Director of Partner Growth. They will focus on facilitating strategic engagement and expansion of relationships with life science clients, academic institutions, and healthcare systems. These critical partnerships represent Truveta’s foundational learning community. The Manager will participate in the onboarding, training, education, and encouragement of Truveta’s customers. Responsibilities - Support a portfolio of Truveta customer relationships across a range of research projects, including new customer onboarding, ongoing customer education and training, conducting simple and complex data queries, and responding to ad-hoc customer requests. - Collaborate with the Partner Research and Success team in meeting internal and external demands by providing project management support. - Develop targeted action plans, track progress towards key deliverables, identify any risks, etc. - Clearly summarize the findings of customer analyses in Truveta branded reports, slide decks, and papers. - Build operational efficiency by collaborating with the broader team to maintain and improve internal team processes, standards, and workflows. - Contribute to client growth by facilitating programming that ensures customers receive maximum value from their engagement with Truveta. - Proactively identify and raise potential workflow issues; develop and provide recommendations for resolution. - Maintain internal visibility at Truveta as a customer advocate and voice. - Occasional but mandatory domestic travel (~5x/yr). - The ability to attend virtual meetings that align across US time zones. Qualifications - 4+ years of experience working in a field which developed exposure to and understanding of real-world data (RWD), real-world evidence (RWE), public health research, or regulatory submissions. - 2+ years of experience in customer success, account management, or consulting, ideally with a focus on life science customers. - Experience with statistical analysis and programming languages such as R, SQL, and Python. - Understanding of the business value of Real World Data (RWD) to pharmaceutical and medical device industries. - Strong project management skills, great written and oral communication, and a willingness to ask questions. - Ability to work independently, take ownership of deliverables, navigate ambiguity and juggle multiple projects simultaneously. - Proactive mindset that can operationalize implementable solutions and quickly solve problems. - Superb attention to detail and ability to complete tasks in a timely manner with a high degree of accuracy. - Understanding of scientific and/or technical information and ability to communicate to less familiar audiences. - Maintains a high degree of professionalism and enthusiasm. Preferred Qualifications - Bachelors and/or Masters in a public health or quantitative discipline. - Clinical or health research experience including literature review, study protocol development, and manuscript writing. Benefits - Interesting and meaningful work for every career stage. - Great benefits package. - Comprehensive benefits with strong medical, dental and vision insurance plans. - 401K plan. - Professional development & training opportunities for continuous learning. - Work/life autonomy via flexible work hours and flexible paid time off. - Generous parental leave. - Regular team activities (virtual and in-person).

• Manage, coach, and develop a team of Ad Network CSMs. • Hold a high bar for SLA compliance, client communication standards, and revenue accountability. • Run tight 1:1s and team rhythms that drive output. • Build a culture where people bring solutions, not problems. • Carry a personal revenue number alongside your team's collective quota. • Develop and execute account strategies tied to performance data. • Coach your team to drive retention, renewals, and upsells.

• Serve as the primary strategic point of contact for assigned enterprise and strategic accounts, ensuring alignment on objectives, outcomes, and long-term success. • Build strong relationships with senior and executive-level stakeholders, positioning H1 as a critical partner in achieving their organizational goals. • Own and drive account strategy, including implementation and adoption plans, success metrics, renewal readiness, and expansion opportunities. • Lead regular executive business reviews, clearly articulating performance against KPIs, ROI, and strategic impact. • Proactively identify risks and opportunities across your portfolio, taking early action to mitigate churn and drive growth. • Navigate and manage multiple complex initiatives across various business units within client organizations. • Design and deliver tailored enablement and training sessions that align H1’s capabilities with client use cases and workflows. • Take a “teach-to-fish” approach, empowering customers with scalable, self-service capabilities while providing hands-on guidance when needed. • Analyze usage data, performance metrics, and customer feedback to identify trends, gaps, and optimization opportunities. • Strategically lead and de-escalate critical client situations, partnering with internal stakeholders to drive timely resolution. • Serve as the voice of the customer internally, providing structured feedback to product, engineering, and leadership teams to inform roadmap and prioritization. • Collaborate cross-functionally with Product, Engineering, Sales, and Support to ensure a seamless customer experience across the full lifecycle. • Consistently drive improvements in MAUs, NPS, CSAT, retention, and ARR across your book of business.

• Work at scale, to increase overall client satisfaction with Docusign measured through Net Promoter Score, customer engagement with the platform, and retention • Keep on top of a queue of incoming tasks while understanding how to prioritise • Collaborate with internal teams to respond to customer communications • Provide insightful answers and clear SLAs, if necessary, open a support case or escalate internally any existing technical issues or account concerns • Partner with internal teams to recommend the most efficient way for customers to exceed their goals using the Docusign platform • Be a voice of the customer across other departments, including sales, expansion, services, marketing, finance, customer success, and operations