• Partner with Executive Leadership to define and execute the global operations strategy aligned with LXT’s growth and profitability goals • Establish the operating model across delivery and quality functions • Drive adoption of automation & AI-led capabilities across operations • Act as the executive sponsor for operational transformation initiatives • Own performance across delivery, including quality, throughput, SLAs, client management, and KPIs such as GM, utilization, cost-to-deliver, and quality performance • Drive continuous improvement through KPI tracking, reporting, and intervention • Oversee operational budgets and cost optimization strategies • Lead and develop delivery team members across global regions • Oversee development of scalable workflows and SOPs, data and reporting infrastructure, and workforce systems • Champion the buildout of platform automation and improvements, expert intelligence capabilities, and AI-driven quality management • Partner with the growth team to support strategic opportunities and solutions development • Client POC, ensuring consistent delivery experience and adherence to contractual requirements • Act as an escalation point for complex client issues • Drive succession planning and leadership capability development • Establish a high-performance culture aligned with LXT values • Manage cross-functional dependencies across Sales, HR, Tech, and Finance

• Own the design and expansion of DashLink’s network footprint • Build strategies that improve coverage, service quality, and cost efficiency • Create induction and routing strategies that align with merchant expectations • Shape service standards that are competitive with national carriers • Identify opportunities for regional nodes and consolidation strategies • Build and own models that project coverage, cost per unit, and service levels • Collaborate with cross-functional teams to execute launches and measure success • Translate strategy into clear roadmaps and deliver against milestones

• Lead the scoping, project management, and execution of our FY26 Employee Assistance Program (EAP) Optimization roadmap. • Own the end-to-end EAP Partner Optimization roadmap, including quarterly and annual planning – as well as outcomes. • Inform and translate FY26 strategic objectives into clear scopes, timelines, milestones, and success metrics. • Identify and prioritize portfolio of optimization opportunities across multiple partners aligned to shared goals. • Drive scoping and execution of multiple complex, cross-functional initiatives that improve operational efficiency and partner integration. • Establish and refine operational frameworks, documentation, and role & responsibility models with partners. • Serve as the operational owner for internal EAP enablement, ensuring Sales, Client Success, and Account Management teams are equipped to confidently position, support, and troubleshoot EAP offerings. • Act as a primary escalation point for employer-facing EAP questions and issues.

• Own and maintain the demand forecast across DTC and retail channels with minimal oversight • Build, run, and maintain statistical forecasts using planning tools and historical data • Continuously improve forecast accuracy and reduce bias by channel, customer, and SKU • Identify drivers of forecast error, proactively surface risks, and recommend corrective actions • Incorporate promotional activity, marketing plans, and NPD milestones into forward-looking forecasts • Translate approved demand plans into high-level supply and procurement strategies aligned with lead times, capacity constraints, and business priorities • Partner closely with the Supply Chain Analyst on inventory health, risk reviews, and disposition planning • Support allocation and balancing of inventory across distribution centers • Identify potential stockout or overstock risks early and collaborate cross-functionally on mitigation plans • Prepare clear, concise, and executive-ready materials for monthly S&OP and leadership meetings • Turn complex and messy datasets into clear narratives, dashboards, and visuals leadership can act on • Clearly communicate risks, opportunities, tradeoffs, and recommended actions • Help establish a disciplined, reliable monthly S&OP cadence that leadership trusts • Continuously improve reporting structure, cadence, and clarity as the business and data maturity evolve • Leverage planning tools, automation, and data storytelling to elevate decision-making across the organization