• Take ownership of a complex multi-product solution within an implementation project and pre-sales initiatives and architects software solutions that solve the customer's business problem, generating maximum value for the customer • Work with Project Manager / Sales representatives in planning efforts, create detailed tasks and estimates in overall project plan • Lead business process analysis through design phase of the project or through the pre-sales phase of sales opportunities • Lead the design and architecture of complex enterprise-level solutions that align with business objectives and technology strategies • Lead team in development of functional specifications for implementation, modifications, interfaces, reports and screens that meet the customer’s business objectives and are of sound design • Ensure smooth and efficient implementation and integration between technical and functional system requirements by providing guidance and support throughout the implementation lifecycle • Communicate gaps in applications capabilities to Product Marketing and Product Development • Develop and validate test plans, test scripts to ensure company software consistently meets the customer’s business objectives, in keeping with agreed acceptance criteria • Create and modify procedural and system documentation throughout the project • Verify and prove that the system provides the required business functions and maintains data integrity • Prepare and deliver presentations for users, management and executive level audiences • Ensure knowledge transfer is conducted with key customer project teams • Provide ongoing support to clients to ensure successful adoption, integration and usage of enterprise solutions and maintain strong relationships with key clients to ensure trust, satisfaction, and long-term partnership • Mentor and train junior consultants, fostering technical growth and professional development within the team • Learn and continuously enhance knowledge on industry best practices, process methodologies, and on how the company solutions within area of focus can be configured and delivered to best facilitate customer business processes.

• Partner with Sales on technical discovery and solution design • Lead or support product demos for complex or up-market deals • Translate customer requirements into scalable technical solutions • De-risk deals by addressing technical concerns early in the cycle • Support CS and Implementation during onboarding and launch • Troubleshoot technical issues impacting adoption or outcomes • Ensure customers maximize value from AI agents and automation • Support renewals and expansions through technical validation • Act as a liaison between customers and Product • Surface product gaps, edge cases, and enhancement opportunities • Provide structured feedback informed by real-world usage • Support faster iteration through clear problem framing • Other duties as assigned.

• Lead end-to-end AI strategy engagements, including engagement planning, client management, delivery execution, and executive readouts. • Lead AI and GenAI strategy workshops with business and technology stakeholders to identify, structure, and prioritize high-value use cases, with minimal oversight. • Assess client current-state data, analytics, and AI maturity across people, process, technology, and governance; synthesize findings into clear strategic implications and recommendations. • Define future-state AI capabilities, operating models, and governance frameworks that enable scalable, responsible, and value-driven AI adoption. • Act as the AI solution architect within strategy engagements by designing conceptual and logical AI architectures, identifying appropriate AI patterns, and guiding platform and tooling decisions. • Translate strategic intent into execution-ready artifacts, including AI roadmaps, use-case backlogs, reference architectures, and delivery sequencing plans. • Partner closely across practice teams to ensure alignment between strategy, solution design, and downstream implementation. • Evaluate technical options and tradeoffs and make informed recommendations grounded in business objectives. • Develop business cases and value frameworks that quantify the expected impact of AI initiatives and support investment decisions. • Lead executive-level communications, including steering committee updates, decision briefings, and final strategy readouts.

• Engage with enterprise prospects to understand and assess customer requirements. • Prepare and deliver compelling demonstrations of Eptura’s platform focused on clear, measurable business outcomes. • Address technical objections and position yourself as a trusted advisor throughout the sales cycle. • Develop and communicate strategic technical approaches that align customer goals with Eptura’s unified platform capabilities. • Collaborate with Sales to influence decision criteria, shape deal strategy, and solve deal-level challenges. • Conduct discovery sessions, presentations, proofs of value, and other presales engagements that highlight Eptura’s value. • Build strong understanding through curiosity and active listening, offering customers a differentiated perspective on their challenges. • Participate in deal review meetings, clearly articulating recommendations and technical insights. • Serve as a thought leader across industries, sharing expertise on workplace transformation, asset management, and relevant technology trends.