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Driving Transformation in the automotive retail industry
Technical Support Manager
Location
France
Posted
112 days ago
Salary
0
Seniority
Senior
Job Description
Technical Support Manager
MSX International
• Lead and coordinate the team of Technical Delegates • Ensure the project KPIs are met • Define, maintain and communicate a clear local governance model • Plan and monitor schedules for on-site visits and field interventions • Analyze team performance reports • Ensure compliance with MSX and OEM (automotive manufacturer) standards • Coordinate local deployment of new project initiatives • Act as the primary operational point of contact for the automotive manufacturer • Prepare and lead regular meetings with the automotive manufacturer • Develop and manage a country-level activity plan • Manage and support the national team of Technical Delegates • Produce clear, concise reporting on country performance
Job Requirements
- Solid experience (typically 3 to 5 years) in project or program management within the automotive sector
- Experience coordinating field teams
- Experience managing B2B client relationships and multiple national-level stakeholders
- Experience producing management reporting and performance analysis
- Experience in process improvement projects and/or launching new programs or services
- Strong knowledge of the automotive industry
- Good understanding of dealership network operations
- Familiarity with basic project management principles
- Strong knowledge of KPI-driven performance management
- Very strong written and spoken English
Benefits
- Meal vouchers
- Supplementary health insurance and income protection
- Works council (CSE) benefits
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