• Agents will perform services related to customer policies and procedures. • Respond to customer inquiries in the areas of fraud prevention, detection, and resolution. • Provide cross-referral services with fraud management. • Make outbound calls to health plan members to schedule In-Home Health Evaluations. • Arrange and coordinate the scheduling of the evaluations. • Answer member questions and provide support.

• Act as the main point of contact for customers actively using the product • Respond to customer inquiries in a timely and professional manner • Provide customer support via email and chat • Gain a good understanding of the product to effectively answer customer questions • Communicate with other team members to find solutions when needed • Escalate inquiries to the relevant departments when required

• Responsable de prestar soporte y solución en tiempos óptimos a solicitudes de los drivers. • Garantizar que el servicio de delivery funcione de manera excepcional. • Responsable de generar las alertas de manera oportuna cuando la situación lo amerite. • Apoyar con el cumplimiento de los KPIs, metas y objetivos del área. • Responsable de prestar soporte y solución en tiempos óptimos a solicitudes de los partners y clientes finales. • Garantizar una experiencia excepcional a los partners de Justo y clientes finales. • Apoyar con el cumplimiento de los KPI, metas y objetivos del área. • Generar y mantener relación con diversas áreas de la empresa.

• Empathetically and patiently interact with members as you take live inbound calls. • Document interactions and ongoing resolutions to ensure seamless follow-up. • Ensure member records are accurate and complete. • Multitask using internal tools and resources to verify eligibility and coverage provider benefits while clearly communicating this information to the members during live calls. • Field questions about the purpose and importance of telenutrition. • Match our members with the right dietitian and find appointment times that fit into their lives. • Assist members with troubleshooting platform and account issues and provide basic technology troubleshooting help. • Work with internal groups and external partners to address questions relating to food delivery and ordering groceries. • Maintain a high level of personal accountability when handling sensitive and protected information. • Collaborate with peers, leaders, and other internal groups to find accurate solutions to complex problems.