• Empathetically and patiently interact with members as you take live inbound calls. • Document interactions and ongoing resolutions to ensure seamless follow-up. • Ensure member records are accurate and complete. • Multitask using internal tools and resources to verify eligibility and coverage provider benefits while clearly communicating this information to the members during live calls. • Field questions about the purpose and importance of telenutrition. • Match our members with the right dietitian and find appointment times that fit into their lives. • Assist members with troubleshooting platform and account issues and provide basic technology troubleshooting help. • Work with internal groups and external partners to address questions relating to food delivery and ordering groceries. • Maintain a high level of personal accountability when handling sensitive and protected information. • Collaborate with peers, leaders, and other internal groups to find accurate solutions to complex problems.

• Provide professional and empathetic support to patients over the phone • Accurately process and manage DME orders using Parachute Health • Clearly communicate with patients and internal teams to ensure accurate order completion • Maintain precise documentation and perform follow-ups as necessary

• Assist clients with travel inquiries and booking support • Communicate professionally via phone, email, and online platforms • Maintain accurate client records and follow procedures • Complete training modules and stay up to date on travel guidelines • Work independently while collaborating with a remote team

• Serve as a primary point of contact for interoperability inquiries and platform users, including county behavioral health staff, providers, and partner organizations. • Respond to support inquiries (via chat, ticketing systems, or email) related to system access, API use, data exchange workflows, and onboarding processes. • Provide end users with documentation, job aids, and links to standards-based guidance for effective participation in data exchange efforts. • Troubleshoot and triage issues involving HL7, FHIR APIs, user authentication, and system connectivity across multiple platforms. • Advocate for users during training and documentation delivery on platform functionalities and best practices.