• Create detailed, comprehensive, and well-structured test plans and test cases • Review tickets (bugs, enhancements, new features) and other technical documents to engage in each phase of the software development lifecycle • Create, run, repair, manual, and automated tests using frameworks like Playwright • Plan and build automated testing frameworks that integrate with development workflows - determining what to automate (regression tests, API endpoints, critical user flows) and when to run which tests • Estimate, prioritize, plan, coordinate, and perform quality testing activities • Collaborate closely with cross-functional scrum teams and across the larger company • Demonstrate best practices in everything you do, including meaningful test coverage and striving to ensure maintainability • Mentor junior QA team members and advocate for quality standards • Design and maintain test data strategies, including creating hundreds of thousands of Salesforce records for performance testing, managing data versions, and ensuring clean test environments • Design and execute performance testing strategies to identify system bottlenecks, load limits, and optimization opportunities using appropriate testing tools • Integrate automated tests into CI/CD pipelines (GitHub Actions, Cumulus CI, MetaDeploy) to provide fast feedback on code changes and act as deployment gates

• Support technology solutions provided by Genospace ensuring compliance with SOPs, FDA guidelines, ICH-GCP standards, and applicable regulatory requirements. • Lead and support Research Quality activities to ensure adherence to policies and procedures, ICH-GCP, FDA guidelines, and applicable local/federal regulations. • Contribute to the development and maintenance of policies, procedures, and controlled documents for Research Quality and supporting business units. • Assist in implementing risk-based quality support structures and tools to monitor compliance and performance. • Deliver training on quality assurance initiatives, regulatory compliance, and industry best practices. • Foster a culture of continuous improvement, patient safety, and data integrity. • Provide leadership in managing and sustaining robust document and change control programs. • Lead research quality processes to ensure compliance with SOPs, ICH-GCP, and local/federal regulations. • Serve as key subject matter expert and point of escalation with internal and external customers on all investigations and quality-related issues. • Assist with preparation for external audits, inspections, and quality oversight activities. • Support communication with sponsors and regulatory agencies as directed. • Contribute to inspection readiness activities and maintain compliance documentation.

• Develop and execute test plans and test cases for environmental health applications • Identify, document, and track defects with clear steps to reproduce • Verify that solutions work correctly across different scenarios and edge cases • Test environmental health workflows including inspections, permits, complaints, and reporting • Collaborate with developers to troubleshoot issues and verify fixes • Bring your public health perspective to testing, anticipating how real users will interact with the system • Participate in requirements reviews to identify potential issues early • Contribute to improving QA processes and testing standards • Perform regression testing to ensure new changes don't break existing functionality

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Quality Program Lead on this role will be responsible for continuously improving customer quality experience and building close and trustworthy relationships with Welocalize customers. The Quality Program Lead is responsible for the quality strategy for the Squad based on the client requirements. The quality strategy should always be based on the Welocalize Four Principles: Customer Obsession, Relentless Innovation, Winning Together, and Commitment to Excellence. The Quality Program Lead will be responsible for planning new quality initiatives aligned with customer’s and Squad’s objectives. This role is accountable for achieving assigned Quality Objectives and Key Results (OKRs). The Quality Program Lead will be responsible for partner alignment and partner performance on accounts owned by that squad. Performance includes, but is not limited to: - On-time delivery - Adherence to all client and project specific requirements - Defect-free deliverables The role is managing service delivery quality to the client or managing tasks or initiatives. As part of ensuring adequate performance, the Quality Program Lead will monitor customer Objectives & Key Results (OKRs) and take necessary actions to ensure quality and on-time delivery targets are met. Main Duties - In collaboration with Squad Lead and Quality Manager, define quarterly Squad Quality OKRs in alignment with the company OKRs. - Oversee measurement and reports on Squad quality OKR result progress at the required cadence. - Proactively identify actions and opportunities to achieve and exceed objectives. - Design and lead implementation and delivery of client quality account strategy. - Responsible for partner alignment on accounts managed by Program Squad(s) on which they are assigned. - Monitor partner performance on accounts managed by Program Squad(s) on which they are assigned. - Lead conversations with customers regarding quality while anticipating their needs, analyzing root causes, performing corrective and preventive actions, and escalation matters. - Design and setup quality framework. Ensure maintenance of all language assets (glossaries, style guides, TMs, etc). - Customer point of contact for all language quality related matters. - Action when necessary to ensure quality SLA (client or Welocalize) is being met. - Act as escalation point for PMs when partners consistently miss deliverable due dates. - Initiate Quality Improvement Plan (QIP), RCAs or CAPAs, as needed. - Ensure and execute and/or coordinate regular quality measuring for clients with LQA SLAs/commitments. - Regularly prepare and present quality reporting to clients as needed. - Perform Content Type Analysis as needed. - Carry out necessary Quality Management tasks during translation tests. - Support the development of customer initiatives, internal initiatives, or new processes. Assess current processes to drive process improvements. - Where required, train partners on customer and customer-specific tools. - Lead the development of customer initiatives, internal initiatives, or new processes and actively assess current processes to drive process improvements. - Where required, support the Squad Group Lead in RFP or new business quality support requests. Qualifications - Proven experience in a fast-paced, client-centric environment, ideally in the translation or localization industry. - Experience and proven track record in Localization Vendor, Language or Quality Management. - Knows well the principles and practices used within Quality. - Experience with Translation Memory tools, Translation Management Systems and Machine Translation Post-editing processes and tools. - Excellent communication skills with the ability to present structured arguments to diverse audiences, incl. colleagues, customers and vendors, and influence others. - Knowledge of the language services industry and a keen interest in its technology, process, competitive landscape, and emerging trends. - Adept at data literacy; ability to understand and utilize data to make decisions. - Strong in problem solving with attention to time constraints while being accountable for the quality of the deliverables. - Flexible attitude with the ability to manage multiple priorities in a fast-paced, time-sensitive, and deadline-driven work environment. - Problem-solving mindset that can proactively assess and mitigate risk. - Creative thinking in identifying areas for improvement is desirable. - Solves standard situations independently in-line with company policies and procedures. - Can work within a team, contributing to the team's success, or work independently as needed. - Ability to prioritize ongoing projects based on business needs and urgencies that can arise. - Excellent communication skills (written and verbal, fluent in English). An additional language at a fluent level (both verbal & written) preferred. - Experience with partner and customers direct communication would be an advantage. - Experience in Agile Methodology and/or Lean Six Sigma is an advantage. - Minimum of a Masters degree or equivalent experience. Supervisory Responsibilities - Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. - The role may manage a team or serve as a contact for external resources. - Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Key Competencies Required for This Role - Ability to think strategically and articulate ideas and plans with the professional maturity to participate at senior management level. - Can develop a quality program plan and sequence of events. - Can lead customer quality meetings and capture requirements and set success factors. - Takes ownership for driving progress (weekly) and can make informed decisions. - Can drive quality change on an existing program, across processes, roles and expectations. - Shows good negotiation skills and situational awareness. - Provides mentoring & coaching to quality squad team members. - Requires customer centric approach and attitude. - Encourages empowerment of the team. - Is process driven and can change strategy as needed to meet customer needs. - Exhibits empathetic leadership skills. - Understands the importance of Objective & Key Results (OKRs) and is results orientated. - Proactively develops clear solutions to complex problems. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.