This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a Veterans Benefits Specialist to support U.S. military veterans and their families by guiding them through available benefits and services. This role is ideal for detail-oriented, compassionate professionals who want a stable remote career with purpose. If you enjoy helping others, staying organized, and working independently from home, this opportunity may be a strong fit. Qualifications - Veterans or military family members - Career changers seeking meaningful work - Remote job seekers - Customer service or administrative professionals - Individuals who value purpose-driven careers Requirements - Strong communication and organizational skills - High attention to detail and confidentiality - Ability to work independently in a remote environment - Reliable internet and a dedicated workspace - Prior benefits, insurance, or client support experience is a plus Benefits - 100% remote position (U.S.-based) - Full-time and part-time opportunities - Stable, mission-driven work - Full Training — experience is a plus, not required - Performance-based growth opportunities - Long-term career potential in benefits and client services How to Apply Submit your resume for review. Applications are reviewed daily, and qualified candidates will be contacted promptly to schedule an interview.

• Facilitate the day-to-day operations of the department • Responsible for meeting the service level standards F.A. Davis has set for the team • Ensure every customer interaction results in a happy customer • Handle domestic orders ready for fulfillment within 24 hours of receiving the order • Handle international orders ready for fulfillment within 48 hours of receiving the order • Handle 90% of incoming calls within 3 minutes • Respond to all emails and tech tickets within 1 business day

• Maintain and enhance treasury policies and procedures, ensuring accuracy and compliance. • Provide training and operational support to treasury team members and store-level partners. • Proactively review and manage banking filters, user access, signer changes, and account controls. • Evaluate and analyze company banking needs, including administration of electronic banking access, authorized signer changes, and periodic reviews of account structures to optimize fees and efficiencies. • Complete bank reconciliations for multiple accounts, analyzing large or unusual reconciling items. • Perform month-end close activities, including fluctuation analysis of cash-related general ledger accounts, interest, and related journal entries. • Collaborate with Corporate Accounting and Finance teams to support a timely and accurate month-end close. • Lead audit reporting and monitoring efforts, including maintaining audit schedules and managing feedback loops. • Own all Treasury-related SOX compliance reviews. • Support the development of treasury operational reporting and disclosures (e.g., number of accounts, wires/ACH activity, signer changes, payments, contract dates). • Serve as a key contributor for strategic account structure requests and specialized treasury scenarios. • Lead initiatives and projects focused on improving department efficiency, cost savings, and company profitability. • Promote continuous improvement by identifying opportunities to streamline processes and implement best practices. • Participate in and support cross-training within the treasury department. • Perform other duties and special projects as assigned.

• Execute the Rehash, Cancel-Save, and Virtual Sales lead generation campaigns • Contact Sat, Not Sold (SNS) leads, offering strategic pricing adjustments • Contact canceled sales, offering strategic pricing adjustments to win back customers • Utilize outreach strategies using all available Five9 tools to maximize consumer engagement • Renegotiate cancelled sales and identify price points that convert • Set qualified virtual leads for the virtual sales team • Expertly manage lead curation and reporting in Lead Perfection • Serve as a feedback liaison to the Direct Sales Management team • Contribute to playbook development, dashboard reporting, and long-term campaign optimization