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BruntWork

Find flexible, outsourced, remote work from US, Australian, Canadian, New Zealand and UK companies: Bruntworkcareers.co

Client Success Partner

Client PartnerSalesFull TimeRemoteSeniorTeam 5,001-10,000Since 2020H1B No SponsorCompany SiteLinkedIn

Location

Philippines

Posted

133 days ago

Salary

0

Seniority

Senior

English

Job Description

Client Success Partner

BruntWork

• Monitor the Onboarding Pipeline to ensure a smooth transition at each step of the process. • Guide staff through contract terms and expectations during the initial assignment phase. • Coordinate the delivery of welcome packets, including client logins and software requirements, before the staff's first day. • Conduct onboarding discussions to familiarize new hires with client house rules and guidelines. • Completing the background check compliance for new hires. • Conduct offboarding discussions to ensure proper notifications and smooth transitions. • Assist staff with the offboarding process and liaise with the offboarding team to address any concerns. • Provide support for post-offboarding inquiries and issues. • Complete the offboarding checklist, including recommendations for staff reprofiling. • Collaborate closely with the Workforce Planner to monitor daily attendance and prepare accurate reports. • Engage in documented touch-base sessions to discuss client feedback and expectations of results. • Address staff inquiries and concerns promptly to maintain a positive working relationship. • Review and approve staff paid hours, providing feedback on productivity as needed. • Work alongside the Client Success Manager to enhance staff experience and adherence to client standards. • Stay informed about voluntary benefits available to individual contractors. • Efficiently maintain up-to-date trackers related to attendance and system issues. • Coordinate with Staff Services on HubSpot ticket movements. • Deliver refresher training on Client's Core Values to staff members with tenure of 2 weeks and 3 months. • Undertake additional tasks as required from time to time to support team and client requirements. • Assist in the preparation and monitoring of client-requested reports to ensure accurate and timely delivery. • Coordinate with staff and schedule a call with the Client Success Manager if needed.

Job Requirements

  • Critical thinker with the ability to analyze complex situations and propose effective solutions.
  • Strong multitasking skills, capable of managing multiple responsibilities concurrently.
  • Proficient in handling difficult conversations and resolving conflicts in a diplomatic manner.
  • Collaborative team player who thrives in a fast-paced, dynamic environment.
  • Open to receiving feedback and using it constructively to enhance performance.
  • Proven problem-solving skills with a proactive and solution-oriented mindset.

Benefits

  • Enjoy a permanent work-from-home setup
  • Health Insurance after 90 days
  • Immediate hiring

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