• The Site Reliability Engineer II will be responsible for supporting, enhancing, and maintaining Restaurant365’s cloud infrastructure and applications. • Collaborate with DevOps, development, and infrastructure teams to resolve moderately complex issues, propose improvements, and strengthen the reliability, scalability, and security of our SaaS platform. • Respond to production incidents, perform triage and troubleshooting, and contribute to post-incident analysis. • Identify and automate manual processes to improve efficiency and reduce risk. • Enhance and evolve monitoring tools and platforms to improve observability. • Promote and apply best practices for reliability, scalability, and performance across engineering. • Implement and support cloud automation using Terraform, Ansible, or CloudFormation. • Work within change management protocols to provide maximum uptime for production systems. • Participate in on-call rotation, providing 24x7 support for incidents and contributing to root cause analysis. • Partner with developers, architects, vendors, and IT teams to ensure reliable system operations. • Research and remediate vulnerabilities in coordination with security teams. • Maintain documentation of infrastructure, monitoring, runbooks, and incident response procedures.

• Responsible for the deployment and installation of technology and hardware across the country • Handling customer support tickets and calls • Ensuring that projects are completed on time • Working directly with product engineers and customers • Diagnosing and troubleshooting issues remotely and in the field • Planning and preparing for deployments

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We're looking for a Staff SRE who can own the reliability, scalability, and operational excellence of our platform. You'll work at the intersection of infrastructure and software engineering - building the systems, tooling, and practices that let our team ship confidently and operate at scale. - Set technical direction for infrastructure and reliability - evaluate approaches, make architectural decisions, and establish standards. - Own and evolve our Kubernetes-based infrastructure on GCP. - Build and maintain CI/CD pipelines, deployment tooling, and release processes. - Maintain and simplify our build system (Bazel) for faster, more reliable builds across the org. - Define and instrument SLIs/SLOs; build dashboards and alerting that surface real problems. - Drive incident response, post-mortems, and reliability improvements. - Partner with product engineers to design systems that are reliable and operable from day one. - Contribute to our engineering culture around AI-augmented development - sharing patterns, workflows, and lessons learned. Qualifications - Significant experience in SRE, platform engineering, or infrastructure roles at scale. - Demonstrated technical leadership: you've driven significant infrastructure or reliability initiatives, not just executed on them. - Deep hands-on expertise with Kubernetes (GKE preferred) and GCP services. - Strong programming skills - Go preferred. - Experience with build systems (Bazel strongly preferred) and CI/CD tooling. - Practical experience with AI coding assistants as part of your regular workflow - not just experimentation, but daily use. - Ability to critically evaluate AI-generated code and infrastructure configs: you know when to trust it, when to revise it, and when to write it yourself. - Track record of improving reliability through automation, observability, and good engineering practices. - Comfort with ambiguity and ownership; we're a small team where engineers drive decisions. Nice to Have - Background in security, malware analysis, or threat detection. - Experience with large-scale data systems (BigTable, Spanner, BigQuery). - Deep proficiency in Go. Benefits - Hard technical problems with real security impact. - Small team, huge impact, high autonomy, low process overhead. - Opportunity to collaborate with world-class experts in cybersecurity. - Work remotely in the USA or Canada, or use our co-working space in Santa Clara to collaborate with teammates in-person.

• Contribute code to increase the scalability and reliability of the service • Contribute software tests and participate in peer review to increase the quality of our codebase • Help and develop peers’ capabilities through knowledge sharing, mentoring, and collaboration • Participate in a regular on-call schedule, including occasional paid weekends and holidays • Practice sustainable incident response and blameless postmortems • Resolve customer issues escalated from the Red Hat Global Support team • Work within a small agile team to develop and improve SRE software, support your peers, plan and self-improve • Explore and experiment with emerging AI technologies relevant to software development, proactively identifying opportunities to incorporate new AI capabilities into existing workflows and tooling.