• Contribute code to increase the scalability and reliability of the service • Contribute software tests and participate in peer review to increase the quality of our codebase • Help and develop peers’ capabilities through knowledge sharing, mentoring, and collaboration • Participate in a regular on-call schedule, including occasional paid weekends and holidays • Practice sustainable incident response and blameless postmortems • Resolve customer issues escalated from the Red Hat Global Support team • Work within a small agile team to develop and improve SRE software, support your peers, plan and self-improve • Explore and experiment with emerging AI technologies relevant to software development, proactively identifying opportunities to incorporate new AI capabilities into existing workflows and tooling.

• Responsibility for the reliability, observability, and performance of backend systems • Design and implement SRE practices • Maintain infrastructure as code • Work closely with development teams • Automate incident detection and remediation • Contribute to architecture and roadmap

• Analyze systemic failure patterns and design improvements that prevent incident recurrence • Define and maintain SLO/SLA frameworks; use error budgets to guide reliability investments • Build tooling and automation to reduce incident response toil and scale team impact • Own Rootly configuration, workflows, and integrations with PagerDuty, Jira, Confluence, and Slack • Analyze reliability data to identify systemic improvements; build dashboards that drive action • Explore AI-assisted approaches to documentation quality and incident analysis • Design scalable reliability standards that reduce reactive workload over time. • Own standards, practices, and continuous improvement of incident response • Define incident commander eligibility criteria and manage the rotation • Available as escalation IC when incidents exceed a team's management chain • Develop and deliver training programs for engineering teams at all levels • Coach teams through post-mortems and on developing actionable corrective actions • Edit and review customer-facing incident documents to ensure quality and clarity • Drive turnaround SLAs while maintaining technical accuracy • Ensure clear explanation of what happened, why, and how we'll prevent recurrence • Partner with engineering leaders to elevate reliability practices • Be the expert who teams proactively engage for guidance

• Veradigm is expanding its DevOps Engineering team and is seeking a highly skilled and enthusiastic DevOps Engineer to support and evolve our platforms and systems. • This role is critical to the success of our VEHR/VPM/VIE products and will be responsible for building and deploying solutions and services in On-premises and Hosted environment. • Simultaneously, it will also support Azure environments used by the Dev/QA teams. • Knowledge of secure DevOps practices (secrets management, compliance, scanning tools). • Exposure and understanding of container technologies like Docker and/or Kubernetes. • Experience with Configuration Management tools (e.g., Ansible, Chef, etc.) is a plus. • Able to work with developers supporting both modern and legacy applications. • Comfortable with CI/CD, including debugging build failures and deployment issues. • Self-driven and motivated, with the ability to work independently and prioritize tasks effectively. • Strong communication and interpersonal skills, with the ability to collaborate and communicate effectively with cross-functional teams. • Excellent troubleshooting and problem-solving skills, with keen attention to detail. • Excellent documentation skills.