• Ensure the resilience and availability of Kohl’s systems and applications • Collaborate closely with development teams to review designs • Conduct risk assessments and implement robust monitoring and failover mechanisms • Drive incident response efforts and perform root cause analysis • Establish consistent practices that elevate Kohl’s operational excellence through automation and process improvements • Identify repeated toil and find opportunities for automation and risk reduction • On-call on a rotation to respond to production incidents • Advise on capacity planning and provide continuous assessments on systems behavior and consumption

• Be an expert with AWS Cloud infrastructure and services and train others. • Automate pipeline deployments, tooling implementations and infrastructure deployments. • Automate solutions and develop processes to audit and monitor conformance with security standards. Remediate any security violations. • Review and optimize application deployments for NFRs like performance, scalability and robustness. • Innovate and prototype new tools and practices as a part of Remedy’s architecture offerings. • Promote DevOps best practices and culture among software engineers in the organization. • Able to operate with ambiguity and put together reliable and complex solutions • Are able to design for long term robustness while allowing pragmatic near term rollouts • Support various internal teams deploying solutions and developing applications.

• The Site Reliability Engineer II will be responsible for supporting, enhancing, and maintaining Restaurant365’s cloud infrastructure and applications. • Collaborate with DevOps, development, and infrastructure teams to resolve moderately complex issues, propose improvements, and strengthen the reliability, scalability, and security of our SaaS platform. • Respond to production incidents, perform triage and troubleshooting, and contribute to post-incident analysis. • Identify and automate manual processes to improve efficiency and reduce risk. • Enhance and evolve monitoring tools and platforms to improve observability. • Promote and apply best practices for reliability, scalability, and performance across engineering. • Implement and support cloud automation using Terraform, Ansible, or CloudFormation. • Work within change management protocols to provide maximum uptime for production systems. • Participate in on-call rotation, providing 24x7 support for incidents and contributing to root cause analysis. • Partner with developers, architects, vendors, and IT teams to ensure reliable system operations. • Research and remediate vulnerabilities in coordination with security teams. • Maintain documentation of infrastructure, monitoring, runbooks, and incident response procedures.

• Responsible for the deployment and installation of technology and hardware across the country • Handling customer support tickets and calls • Ensuring that projects are completed on time • Working directly with product engineers and customers • Diagnosing and troubleshooting issues remotely and in the field • Planning and preparing for deployments