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Alan

Alan is your one-stop health partner.

Operations Coordinator

OperationsOperationsFull TimeRemoteSeniorTeam 501-1,000Since 2016H1B SponsorCompany SiteLinkedIn

Location

France

Posted

136 days ago

Salary

0

Seniority

Senior

High SchoolFrenchEnglish

Job Description

Operations Coordinator

Alan

• Run our insurance or health services processes — we call these roles Ops Runners internally • Ensure day-to-day follow-up and monitoring of our operations • Flag risks and identify opportunities • Operate our processes: perform tasks such as invoicing and claims handling, expand and manage our network of providers, and support internal teams (live and via documentation) • Contribute to designing and own the best monitoring framework to track volumes, efficiency, and SLAs, and to identify risks and areas for improvement, internally or with our service providers • Oversee partnerships (e.g., teleconsultation, claims operators), take part in negotiation rounds, and manage daily communication to ensure business continuity • Perform operational controls to confirm correct decisions were made and to identify training needs (both internal and external) • Escalate feedback, help prioritize, and support initiatives to make our processes and services more efficient and delightful • Continuously improve processes, collaborate with product teams to automate certain workflows, enhance external communications, audit processes, and automate steps using automation tools

Job Requirements

  • Experience operating processes and services, particularly in companies during scale-up or in industrial/logistics sectors
  • Experience in support functions (Customer Support, People Operations, etc.)
  • Customer-facing commercial experience, e.g., account management or Customer Success; experience in communications such as social media or internal/external communications
  • Experience coordinating events
  • Passion for delivering and optimizing excellent operations: willing to get hands-on with technical processes to make them clear and user-friendly for operators and members
  • Strong problem-solver and challenger with a ‘dig deep’ mindset — motivated by member and customer satisfaction
  • Highly organized with exceptional follow-up skills and strong attention to detail
  • Excellent written and verbal communication skills in English and French (C1 level or above), with high empathy
  • Able to work and learn independently in a fast-paced environment
  • Adaptable and flexible, capable of handling variable situations
  • Experience in the insurance or healthcare industry
  • Some analytical skills, able to dive into our data

Benefits

  • Fair compensation. Generous equity packages complement your base salary (for permanent contracts only).
  • Flexible office. Excellent HQ office space, sponsored co-working hubs, or a fully remote option with home office equipment sponsorship — we want you to live where you’re happiest.
  • All the tools you need. Top-of-the-line equipment: MacBook Pro, keyboard, laptop stand, monitor, and Bose noise-cancelling headphones.
  • Flexible vacation policy and working hours. Organize your time as you see fit.
  • Comprehensive healthcare insurance: extremely comprehensive coverage — 100% for you and your children, 90–100% for partners depending on your country (permanent contracts only).
  • Transport. Country-specific commuter benefits.
  • Learning and training opportunities. A flexible training policy, free books, and a budget to attend and speak at conferences when opportunities arise.
  • Personal growth through coaching: coaching is core to our culture. Every employee is paired with a dedicated coach from day one to maximize impact, boost engagement, and develop potential.
  • Parental leave. Extended parental leave for all new parents (for permanent contracts only).

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