• Partner with Sales team members to lead discovery, understand customer needs and demonstrate how DoseSpot brings value through seamless integrations. • Conduct product demonstrations and walkthroughs for prospective clients, highlighting DoseSpot’s capabilities and integration options. • Assist in creating customized solutions scoping documentation to streamline integration and onboarding. • Collaborate with account managers to serve as a technical resource and ensure customers are receiving the full value that DoseSpot has to offer as part of their integration. • Maintain an up-to-date understanding of DoseSpot’s APIs, integrations, and compliance requirements (e.g., Surescripts, EPCS, PDMP). • Collaborate with Product and Engineering teams to stay current on platform enhancements and contribute feedback that improves demo environments, sales tools, and internal documentation.

• Own and drive the end-to-end technical implementation of IT projects for new and existing clients. • Ensure accurate and seamless data transfers and migrations. • Proactively communicate status across teams. • Troubleshoot any post-install matters. • Act as the central point of coordination throughout the implementation lifecycle by setting expectations, managing timelines, and resolving issues. • Ensure a smooth client experience.

• Monitoring and handling customers’ requests • Troubleshooting and solving issues • Automating support needs • Developing support documentation and runbooks • Improving and maintaining support tools and automation • Understanding product offerings • Continuously looking for ways to improve the engineering support experience • Advocating for customers, following through on issues and resolving them in a reasonable time • Providing insights and feedback to improve tools

• Deliver solution presentations, demonstrations, and recommendations to prospects and customers. • Develop technical relationships with existing customers through Quarterly Technical Reviews. • Assist in response to Request for Proposals/Information. • Represent BeyondTrust at Trade Shows, Seminars, and other Company Events. • Use common Sales & Marketing applications such as Salesforce, Confluence, Skytap, etc. • Document the customer's technical requirements and build Proof-of-Concept (POC) documentation to track and address customer priorities and objectives. • Provide support for BeyondTrust Partners. • Continue to develop both the BeyondTrust product and industry knowledge. • Train and mentor other Solutions Engineers.