• Lead the design, governance, and reporting of key Customer Success metrics, including churn, adoption, productivity, and customer health. • Build and optimize advanced dashboards and analytic models that forecast retention, growth, and operational performance. • Partner with Customer Success leaders to align data strategy, metric definitions, and reporting frameworks with business objectives. • Partner with Customer Engagement and Systems teams to analyze and document workflows, identify process bottlenecks using data insights, and define metrics to measure adoption and impact. • Define and document data requirements, ensuring system design and reports accurately reflect business processes and metrics. • Develop scalable reporting solutions that integrate data from Salesforce, BI platforms, and other systems to measure performance and compliance. • Collaborate cross-functionally with Customer Success, Business Systems, and Data Engineering teams to ensure data accuracy, process alignment, and reporting consistency. • Manage or support special projects and ad hoc analyses as assigned by leadership.

• Utilize your business acumen and technical expertise to develop and deliver cutting-edge business intelligence solutions, including captivating Power BI dashboards tailored for NASA customers • Develop dynamic mechanisms that allow users to override data or add variables to existing datasets • Create interactive components within Power BI reports, empowering users to input and manipulate data • Champion the philosophy of tool automation, advocating for the streamlining of processes and minimizing reliance on manual intervention for optimal efficiency and precision • Collaborate closely with key stakeholders, leveraging a diverse set of tools and skills such as Visual Analytics Tools, SQL, Smartsheet, Advanced Excel, SharePoint, and Visio to automate business processes and drive efficiency • Ensure data quality and reporting data integrity • Coordinate with other database stakeholders to ensure efficiencies • Work with multiple databases across multiple systems for data identification and reporting • Perform other similar or related duties as required.

• Deliver actionable business intelligence and strategic insights that drive revenue and margin growth across Launch Potato’s digital properties. • Clean, standardize, and document stakeholder-facing dashboards in Looker with aligned definitions and metrics within the first 60 days. • Identify and resolve at least five inconsistencies or discrepancies in reporting logic within the first 90 days. • Partner with FP&A and product teams to ensure 100% alignment between financial and operational data by the end of the second quarter. • Deliver ad hoc strategic analyses with clear financial or strategic recommendations, averaging one per month. • Lead and document improvements to at least two core Looker Explores or dashboard structures to enable scalable self-service by end of H1.

• Design, develop, and maintain enterprise Data Warehouse and BI solutions from concept through production and support. • Take end-to-end ownership of BI solutions, leading implementation, deployment, and continuous improvement. • Develop advanced SQL solutions on Microsoft SQL Server, including performance-optimized queries and data models. • Translate business requirements into scalable, maintainable, and secure BI architectures. • Implement and continuously enhance security, access control, and data protection concepts within BI solutions. • Drive solution optimization initiatives, improving performance, reliability, and maintainability. • Supervise acceptance testing and ensure high-quality delivery standards are met. • Oversee end-user support and operational stability, ensuring reliable production systems. • Act as a senior technical leader within the CDI Hub, providing guidance, mentoring, and knowledge sharing for junior developers. • Collaborate closely with other engineers, analysts, and stakeholders to solve complex data challenges. • Work in an agile development environment, actively managing backlog, tasks, and delivery using Jira. • Contribute to continuous improvement of development standards, best practices, and ways of working. • Support solution design and architectural discussions as a senior BI expert.