• Support the execution and optimization of existing customer and remarketing retention marketing strategies through data analysis, reporting, measurement, and testing. • Collaborate across Marketing, Risk, Product, and Data Science teams to enhance retention strategies while ensuring compliance and data quality. • Analyze and optimize marketing campaigns across Email, SMS, Push, and Authenticated channels. • Conduct audits of marketing data for accuracy, compliance, and consistency with credit policy. • Develop, optimize, and maintain data and reporting solutions, including SQL tables, Power BI dashboards, and automated reporting views. • Perform deep-dive analysis on large datasets to uncover insights that improve targeting, messaging, and channel performance.

• Unify data from key sources (Personio, Lever, 15Five) into a trusted source of truth with high standards for data quality, documentation, and GDPR compliance. • Own core People metrics and build the dashboards that help leadership move from "what happened" to "what to do next" through deep-dive analysis. • Act as a strategic partner to senior leaders, translating business questions into measurable insights and raising overall data literacy across the organization. • Turn survey and feedback signals into clear recommended actions while building scalable reporting processes that reduce manual work.

• Configure internal queues in the CRM for distributing tickets to agents. • Analyze and optimize prioritization logic, SLA paths, and fallback routing. • Support special scenarios: escalations, VIP cases, language queues, shift-based routing. • Perform regular audits of rule correctness and their impact on SLA and workload. • Monitor key metrics: SLA, AHT, backlog, occupancy, shrinkage. • Detect anomalies in data and investigate root causes of deviations. • Analyze the impact of queue and process changes on service metrics. • Prepare regular performance analytics and reports for management. • Calculate required agent headcount based on forecasts and SLA. • Model "what-if" scenarios: marketing activities, SLA changes, new processes or products. • Evaluate schedule effectiveness and recommend optimal resource allocation. • Build time series forecasts for incoming tickets, chats, and calls. • Identify seasonal patterns, spikes, and holiday effects. • Prepare short-term and long-term forecasts (interval, weekly, monthly horizons). • Update forecasts considering product changes, marketing activity, and process updates. • Write SQL queries to retrieve data from the analytics database. • Collect data from multiple sources (CRM, BI systems, queue logs). • Prepare and clean datasets for forecasting models.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Engagement Lead is responsible for leading and guiding a team through the assessment or implementation of an analytics transformation and roadmap for a particular healthcare organization. They will work under the strategic direction of a VP of Analytics, Chief Data Officer or other executive leader and will partner with the transformation team and client stakeholders to develop and implement the analytics transformational plan to satisfy key organizational and program objectives. - Convey key expectations, deliverables, timelines and responsibilities to client and IA team members in conjunction with the agreed upon statement of work (SOW). - Ensure SOW adherence to budget, schedule, and scope throughout the engagement. - Lead the day-to-day execution of a client project while guiding and developing individual team members. - Ensure resource and capacity planning, project plan development, implementation, communication/change management, issue resolution, risk identification tracking and mitigation, and budget management are accounted for as part of the engagement. - Prepare or delegate preparation for all documentation necessary for project plan delivery to key stakeholders, ensuring quality and timeliness of work performed and the communication of final products through established communication platforms, such as Microsoft Project, SharePoint, Service Now and other related tools. - Collaborate with client executives and key stakeholders to ensure all SOW deliverables are satisfied. - Conduct and lead working sessions with clients to gather, understand, and analyze business requirements. - Maintain overall program change strategy and accountability. - Plan and execute on data governance and data quality initiatives in collaboration with technical and operational subject matter experts. - Develop and track clear key performance metrics (KPIs) to ensure program success. Qualifications - Experience working in Analytics Assessment or Transformation leadership roles. - Consulting leadership experience required – minimum of 2 years as a manager or recently promoted to senior manager. - Previous experience facilitating teams or leading analytics programs. - Identifies various stakeholder groups impacted by specific Analytics solutions and defines requirements to ensure successful implementation. - Works with transformation team to codify and document key elements of Analytics solutions. - Executive team-level communication skills and presence. - Process Improvement experience preferred. - Experience in healthcare quality and regulatory programs strongly preferred. - Designs and develops comprehensive change management programs related to the analytics initiative. - Sales / business development aspects. - Developing client with new / existing service. Requirements - Requires a BA / BS degree in a related field. - PMP or similar program management certification required. - Experience managing mid to large-scale change/project initiatives including knowledge of planning models and methodology, project management and change management experience. - Master’s degree preferred. Benefits - The compensation for this role includes a salary range of $140,000 – $170,000. - This role may also be eligible for an annual performance bonus. - Additional benefits and perks may also be available, depending on the position and employment terms. Company Description At Impact Advisors, we cultivate a caring, fun, honest, and autonomous work environment. Our success stems from our associates' dedication and a shared mission to create a “Positive Impact.” We embrace diversity and inclusion, fostering an environment where all employees feel valued and empowered. Join Impact Advisors and make a real difference in healthcare.