Job Closed

This listing is no longer active.

Tabby logo
Tabby

On a mission to create financial freedom. No interest. No fees. Shariah-Compliant.

Senior Data Analyst, WFM

Data AnalystData AnalystFull TimeRemoteSeniorTeam 201-500H1B No SponsorCompany SiteLinkedIn

Location

Worldwide

Posted

123 days ago

Salary

0

Seniority

Senior

Bachelor DegreeEnglishSQLTableau

Job Description

Senior Data Analyst, WFM

Tabby

• Configure internal queues in the CRM for distributing tickets to agents. • Analyze and optimize prioritization logic, SLA paths, and fallback routing. • Support special scenarios: escalations, VIP cases, language queues, shift-based routing. • Perform regular audits of rule correctness and their impact on SLA and workload. • Monitor key metrics: SLA, AHT, backlog, occupancy, shrinkage. • Detect anomalies in data and investigate root causes of deviations. • Analyze the impact of queue and process changes on service metrics. • Prepare regular performance analytics and reports for management. • Calculate required agent headcount based on forecasts and SLA. • Model "what-if" scenarios: marketing activities, SLA changes, new processes or products. • Evaluate schedule effectiveness and recommend optimal resource allocation. • Build time series forecasts for incoming tickets, chats, and calls. • Identify seasonal patterns, spikes, and holiday effects. • Prepare short-term and long-term forecasts (interval, weekly, monthly horizons). • Update forecasts considering product changes, marketing activity, and process updates. • Write SQL queries to retrieve data from the analytics database. • Collect data from multiple sources (CRM, BI systems, queue logs). • Prepare and clean datasets for forecasting models.

Job Requirements

  • Experience in one of the following areas: Workforce Management (preferably General / Backoffice Support), routing/queue management in a contact center (routing specialist, queue admin), time series analytics or ML model development.
  • Understanding of queueing theory principles: prioritization, waiting time, throughput, SLA, workload balancing.
  • Confident SQL skills (joins, window functions, aggregations).
  • Experience analyzing operational metrics: SLA, AHT, abandon rate, occupancy.
  • Understanding of backlog servicing (non-real-time), multi-skill routing, and blended workloads.
  • Experience analyzing anomalies: data quality control, SLA trail validation, workload spikes.
  • Preferred Experience configuring queues or task distribution in any CRM/Contact Center system: Zendesk, Genesys, Avaya, NICE, or internal tools.
  • Experience building ARIMA/Prophet/LSTM or regression-based ML models.
  • Experience working in fintech/e-commerce/support environments with high ticket volumes.
  • Experience using BI systems (Tableau, PowerBI, Looker, or similar).

Benefits

  • Relocation and Employment
  • We offer remote work from anywhere in the world (our schedule is based on Dubai time though) and are happy to work out an individual relocation plan for you.
  • Our employees have the opportunity to choose a country for registration: at the moment those are Armenia, Georgia, Serbia, Portugal, Spain.
  • Flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
  • A working environment that gives you autonomy and responsibility from day one.
  • Participation in the company’s employee stock options program.

Related Categories

Related Job Pages

More Data Analyst Jobs

Data & AI Healthcare Engagement Lead

Impact Advisors

Impact Advisors, LLC is a nationally recognized healthcare management consulting firm delivering Best in KLAS advisory, implementation, and optimization services. We are driven by a commitment to exceed client expectations and are proud to be a trusted partner to many of the nation's leading healthcare organizations. Our mission to drive patient-centered, value-driven outcomes has earned us prestigious industry accolades.

Data Analyst123 days ago

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Engagement Lead is responsible for leading and guiding a team through the assessment or implementation of an analytics transformation and roadmap for a particular healthcare organization. They will work under the strategic direction of a VP of Analytics, Chief Data Officer or other executive leader and will partner with the transformation team and client stakeholders to develop and implement the analytics transformational plan to satisfy key organizational and program objectives. - Convey key expectations, deliverables, timelines and responsibilities to client and IA team members in conjunction with the agreed upon statement of work (SOW). - Ensure SOW adherence to budget, schedule, and scope throughout the engagement. - Lead the day-to-day execution of a client project while guiding and developing individual team members. - Ensure resource and capacity planning, project plan development, implementation, communication/change management, issue resolution, risk identification tracking and mitigation, and budget management are accounted for as part of the engagement. - Prepare or delegate preparation for all documentation necessary for project plan delivery to key stakeholders, ensuring quality and timeliness of work performed and the communication of final products through established communication platforms, such as Microsoft Project, SharePoint, Service Now and other related tools. - Collaborate with client executives and key stakeholders to ensure all SOW deliverables are satisfied. - Conduct and lead working sessions with clients to gather, understand, and analyze business requirements. - Maintain overall program change strategy and accountability. - Plan and execute on data governance and data quality initiatives in collaboration with technical and operational subject matter experts. - Develop and track clear key performance metrics (KPIs) to ensure program success. Qualifications - Experience working in Analytics Assessment or Transformation leadership roles. - Consulting leadership experience required – minimum of 2 years as a manager or recently promoted to senior manager. - Previous experience facilitating teams or leading analytics programs. - Identifies various stakeholder groups impacted by specific Analytics solutions and defines requirements to ensure successful implementation. - Works with transformation team to codify and document key elements of Analytics solutions. - Executive team-level communication skills and presence. - Process Improvement experience preferred. - Experience in healthcare quality and regulatory programs strongly preferred. - Designs and develops comprehensive change management programs related to the analytics initiative. - Sales / business development aspects. - Developing client with new / existing service. Requirements - Requires a BA / BS degree in a related field. - PMP or similar program management certification required. - Experience managing mid to large-scale change/project initiatives including knowledge of planning models and methodology, project management and change management experience. - Master’s degree preferred. Benefits - The compensation for this role includes a salary range of $140,000 – $170,000. - This role may also be eligible for an annual performance bonus. - Additional benefits and perks may also be available, depending on the position and employment terms. Company Description At Impact Advisors, we cultivate a caring, fun, honest, and autonomous work environment. Our success stems from our associates' dedication and a shared mission to create a “Positive Impact.” We embrace diversity and inclusion, fostering an environment where all employees feel valued and empowered. Join Impact Advisors and make a real difference in healthcare.

United States
Job Closed
TheKey logo

Senior Data Analyst

TheKey

We are changing how the world lives and ages at home.

Data Analyst124 days ago
OtherRemoteTeam 10,001+Since 2002H1B No Sponsor

• Find and resolve data quality problems • Ad-hoc data pulls for export to internal and external partners • Perform data discovery on new sources data being brought into data lake • Design and create new views and tables in BigQuery • Create data dictionaries and other documentation • Monitor nightly batch jobs which load analytic tables • Additional duties as assigned by your supervisor

Maryland
$135.2K / year
Job Closed
Rippleworks logo

Manager, Data Analytics – Insights

Rippleworks

Helping impactful ventures scale to improve more lives.

Data Analyst124 days ago
OtherRemoteTeam 11-50Since 2018H1B No Sponsor

• Own and continuously improve data governance, data audits, and data quality assurance across Rippleworks systems • Identify and design solutions for organizational data needs • Develop dashboards, analyses, and insights for leadership and functional teams on Salesforce, google suite, etc. to support cross-functional decision-making. • Lead data migration efforts and maintain data integrity across Salesforce and integrated tools • Support different teams with data collection, analysis, and qualitative synthesis (e.g., interviews, focus groups) as needed • Respond to emerging analytical needs across the organization • Lead coordination and implementation of Rippleworks’ impact framework across teams • Review analytical outputs for rigor, consistency, and quality • Lead internal and external research projects; own the creation and dissemination of outputs • Build data literacy and analytical capability by coaching and training teammates on data use and interpretation

United States
$165K / year
Job Closed

GIS Specialist

Lynker Corporation

Lynker is a growing, employee-owned, small business, specializing in professional, scientific and technical services. Our continually expanding team combines scientific expertise with mature, results-driven processes and tools to achieve technically sound, cost-effective solutions in hydrology/water sciences, geospatial analysis, information technology, resource management, conservation, and management and business process improvement. We focus on putting the right people in the right place to be effective. And having the right people is critical for success. Our streamlined organization enables and empowers our talented professionals to tackle our customers' scientific and technical priorities – creatively and effectively. Lynker offers a team-oriented work environment, and the opportunity to work in a culture of exceptionally skilled and diverse professionals who embrace sound science and creative solutions. Lynker is an E-Verify employer. Lynker is proud to be an Equal Opportunity Employer and encourages women, minorities, individuals with disabilities, and veterans to apply.

Data Analyst125 days ago

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Lynker Corporation is seeking a dynamic and experienced GIS Specialist to join our growing team. The Office of Coast Survey (OCS) manages the National Oceanic and Atmospheric Administration (NOAA) nautical charting and data collection and information programs. OCS manages an integrated suite of programs in hydrography and cartography to help protect life and property, support economic growth and development, and protect the environment in support of the overall mission to promote safe navigation. The External Source Data Team (ESD) plays a crucial role in augmenting NOAA's hydrographic survey data collection efforts. ESD is responsible for the critical tasks of vetting, managing, and cleaning data received from a diverse range of providers. All external source data managed by ESD directly feeds into the National Bathymetric Source (NBS) Program, a key component of NOAA's nautical chart modernization. Support is needed by ESD to process external source data, including ensuring the quality, usability, and efficient integration of externally sourced bathymetry data into OCS navigation products. - Reviewing bathymetry data and metadata to assess suitability for Office of Coast Survey (OCS) navigation product updates. - Investigating submissions from external source data providers to verify validity of data packages and inform appropriate use of data submissions based on hydrographic data quality attributes. - Processing submitted data to OCS standard formats and prepare data for ingestion into the National Bathymetric Source. - Participating in the research and development of improved data review and data management workflows, and other special projects as needed. Qualifications - Bachelor’s degree in hydrography, ocean mapping, physical science, marine science, oceanography, computer science, engineering, physics, mathematics, or related discipline (4 years of experience is equivalent to a Bachelor’s degree). - 5-7 years in GIS, Computer Mapping, and/or Charting fields. - 2-4 years in Hydrography. - Experience includes: - Data analysis and GIS. - Software development including Python, Integrated Development Environments, debugging principles, continuous integration testing and automated documentation. - Databases and queries in PostgreSQL. - Geospatial applications such as QGIS, libraries such as Geospatial Data Abstraction Library (GDAL), and OGC web services. - Horizontal and vertical datums as well as transformations in the context of point and raster data. - Version control best practices and experience with version control software such as Git. - Mapping standards and techniques. - Container-based software development and deployment platforms. Requirements - Expertise in data management, relational databases, database development. - Knowledge of scientific principles that support bathymetric information collection, such as acoustics, optics, models, remote sensing, etc. - Knowledge of common bathymetric data formats, emphasis on open-sourced formats, and pros/cons of various formats. - Experience with identifying opportunities for effective automation and workflow development. - Familiar with standard concepts, practices, and procedures of hydrography and hydrographic science. - Familiar with common bathymetric data acquisition systems and capabilities. - Able to work both independently and with others to share information and develop best practices in a dynamic work environment. - Exhibits strong critical thinking and the ability to objectively analyze information, evaluate data, and make well-reasoned decisions to solve problems effectively and improve outcomes. - Good attention to detail and strong organizational skills to ensure complete and accurate assessment of bathymetry data packages. - Effective in both verbal and written modes of communication. Benefits - Comprehensive healthcare for the employee at no monthly cost. - Healthcare benefit covers medical, prescription drug, dental, and vision. - Personal Time Off (PTO) Policy plus paid holidays. - Highly competitive compensation plan regularly calibrated against industry and location benchmarks. - 401(k) retirement plan with company-matching. - Employee Stock Ownership Plan (ESOP) – we're all company owners! - Flexible spending accounts. - Employee assistance program (EAP). - Short- and long-term disability insurance. - Life and accident insurance. - Tuition assistance/Training/Workforce improvement reimbursement per year. - Spot bonuses for exceptional performance. - Annual Employee Recognition Awards with bonuses. - Employee Referral Program. - Free centralized, self-directed Learning Management System to learn at your own pace. - Personalized career growth plans for every employee.

United States
Job Closed