• Plan, coordinate, and run the daily operations of our Support Engineering team in Europe, securing high-quality support in line with our SLA targets. • Coach, develop, and hire for our Support team in Europe. • Partner with Support leadership to handle escalations, conduct operational reviews, and balance our resources. • Develop and mature our support efforts by implementing our target operating model. • Manage and nurture a tight interface with Customer Solutions, Sales, Product, and Engineering, ensuring a continuous data-driven feedback loop. • Work to improve and develop internal processes, standards, and tooling. • Act as a player/coach working closely with our Enterprise customers to resolve technical issues and answer questions. • Troubleshoot bugs, create reusable code snippets, and produce minimal reproducible examples of issues. • Develop standard solutions, author self-serve resources, and improve documentation as needed. • Be the customer’s voice and use people's feedback to help improve our product by liaising with product leadership. • Build and maintain support infrastructure, tooling, and workflows. • Liaise between customers and internal teams during incidents and escalations. • Continuously research best practices and learn existing and upcoming features of Sanity's content platform.

• Act as the primary escalation point for Level 1 Support, resolving complex technical issues that go beyond L1 capabilities. • Troubleshoot, diagnose, and resolve advanced issues related to our products, including server configurations, integrations, and performance optimisation. • Investigate and reproduce customer-reported bugs, providing detailed analysis and documentation for the development team. • Manage and maintain trading platform environments (MetaTrader 4/5), including configuration, plugin management, and system updates. • Perform advanced system administration tasks, including Windows Server and basic Linux operations, networking configuration, and API integrations (FIX/REST). • Collaborate with development, QA, and infrastructure teams to ensure timely resolution of issues. • Provide mentoring, guidance, and knowledge sharing to L1 Support team members. • Participate in post-incident reviews, identifying root causes and contributing to preventive measures. • Monitor and proactively identify potential technical issues using available tools (Jira Service Desk, Opsgenie, Confluence, etc.). • Prepare and update technical documentation, FAQs, and troubleshooting guides; and Any other duties relevant to the role.

• Join our night shift editorial team and work on real-time traffic incident editing for a global mapping platform. • No prior experience required — we provide full training. It’s a great way to start your career in IT and gain experience on international projects. • You’ll work with English-language data, applying clear rules and maintaining focus during night shifts.

• Be the go-to escalation point for technical support inquiries—diagnosing issues across customer setup, LangChain products, and deployment issues. • Work directly with engineering, operations, documentation, and product teams to resolve bugs, suggest patches, and advocate for customer needs. • Partner with Deployed Engineering to support critical enterprise customers. • Build and refine internal tooling, diagnostics, and runbooks for complex issue triage. • Lead post-mortems for critical incidents and feed learnings back into product and documentation. • Help refine KPIs for support health (MTTR, CSAT, bug recurrence) and drive continuous improvement. • Improve documentation and knowledge articles to improve 1-to-many resources and provide proactive support. • Mentor and coach other support engineers.