• You will be the face and voice of our brand, driving organic growth and managing paid campaigns to turn followers into B2B leads. • Film and edit one 15–30 second TikTok per day. • Execute one high-value post per day across LinkedIn, Instagram, and Facebook. • Set up, manage, and optimize Paid Ads on Meta and TikTok to scale our reach and lead generation. • Identify and connect us with industry influencers who can help market our services to the right audience. • Turn organic followers into high-quality B2B leads through strategic CTAs and engagement.

• Analyze social media campaign data across various platforms and tools • Conduct social listening analyses to measure and support social strategies with data-driven insights • Focus mainly on organic social media campaigns, but may tap into paid media from time to time • Understand what resonates with end users, drives conversion and retention, and also builds trust

• Manage YouTube, LinkedIn, Twitter, and Facebook channels • Develop a consistent written and visual voice and tone for social media • Curate user-generated content for social media platforms • Create high-performing organic social media campaigns • Serve as subject matter expert on emerging trends in social media • Track and report on social media channel health

Role Overview: The Social Support Specialist is responsible for delivering high-quality community management and moderation across multiple social media platforms, including Discord, X (Twitter), Facebook, and other digital communities. This role plays a critical part in maintaining a safe, respectful, and inclusive online environment while supporting positive community engagement and brand trust. Key Responsibilities: ● Act as a subject matter expert on all supported titles, maintaining a deep technical understanding of game mechanics to provide high-tier troubleshooting and guidance. ● Manage and moderate social media and community platforms to ensure compliance with platform guidelines, community standards, and company policies ● Actively engage with community members to encourage constructive dialogue and positive participation ● Accurately assess user-generated content, distinguishing between sarcasm, humor, criticism, and genuine harassment or policy violations ● Enforce moderation actions consistently, fairly, and without bias, escalating issues as required ● Respond to community inquiries, concerns, and reports in a professional and empathetic manner ● Identify emerging community trends, risks, or recurring issues and communicate insights to internal stakeholders ● Support incident response and sensitive situations with sound judgment and discretion Requirements and qualifications: ● 3+ years in high-tier community support or moderation, specifically within the gaming industry. ● Deep familiarity with Western gaming culture and social media nuances ● Relevant knowledge of Discord server management and Steam community tools. ● Proficiency in Zendesk and Sprout Social is a significant plus. ● Native-level English proficiency with a deep, nuanced understanding of Western culture and social media etiquette. ● Demonstrated ability to remain neutral and objective while handling sensitive or emotionally charged content ● Attention to detail and consistency in decision-making ● Ability to foster inclusive, respectful, and welcoming online spaces Preferred Qualifications: ● Knowledge of online harassment patterns, hate speech policies, and community governance best practices ● Ability to work time zones or flexible schedules including weekends, if required. Benefits: ● Salary $12,000 - $40,000 yearly gross ● Full-time schedule, plus employee benefits, including health and dental care, when eligible. ● Employee Assistance Program. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply. That would be it from us - now we are waiting for your move Privacy Notice By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice. Role Information: EN Studio: Keywords Studios Location: Americas, United States Area of Work: Business Development, Player Engagement Service: Engage Employment Type: Permanent Working Pattern: Full Time, Remote