• Provide medical/clinical guidance to complaint staff and engineers related to event interpretation, event investigation, proper coding, and required regulatory reporting (MDR, MDV, etc.) • Obtain and evaluate information from clinical specialists, sales staff, physicians, nurses and other hospital staff/customers, as needed to support complaint investigation and drive towards resolution. • May provide training to complaint staff on patient anatomy and medical conditions, products and procedure, and internal policies and procedures. • Perform complaint trending analyses, participate in quality metrics review meetings. • May analyze and interpret aggregate complaint data for a specific product line, business unit, regulatory submissions, regulatory agency requests, and/or management report including ad hoc report summaries. • Communicate complaint data and relevant clinical information to internal customers in quality, manufacturing and new product development in support of complaint investigations • Support process improvement projects as needed.

• Support development and implementation of comprehensive market access strategies tailored to diverse international markets and partner regions • Collaborate to secure pricing, reimbursement, and formulary inclusion for new and existing products • Support the development of HEOR evidence, real-world data, and global/local value dossiers • Build and maintain compliant relationships with external stakeholders to facilitate access • Partner with global and local teams to synchronize market access initiatives • Monitor policy developments and trends across international and partner regions • Manage multiple concurrent market access projects, ensuring timely delivery and measurable outcomes • Track, analyze, and report on access performance and milestones across assigned regions

• Develops, enhances and increases regional sales performance to meet or exceed annual Company sales and market share objectives • Ensures corporate sales and marketing direction is fully executed within a geographic area • Implements the regional strategy and/or a district sales strategy (or business plan) to be executed through the team • Develop and maintain solid customer relationships with key executives, decision influencers and decision makers as appropriate • Responds to the needs of the customer in a timely and professional manner • Conducts account reviews for key customers as required • Monitors product usage to determine growth and/or decrease in purchasing patterns • Provides regular, candid and timely feedback to the sales representatives and documents appropriately • Analyzes and evaluates the performance of the team as well as sales figures and territory data for geography • Recruits and retains top talent applicants to ensure all positions are filled • Performs all Company business in compliance with all applicable Company policies and procedures.

• Build and maintain strong executive, sales, operations, and marketing relationships across SHI’s national organization. • Develop and execute a National Partner Business Plan focused on revenue growth, training, field alignment, solution attach, and operational excellence. • Establish joint quarterly business reviews (QBRs) with SHI leadership to track KPIs, forecast performance, and align on priorities. • Drive joint pipeline creation through SHI sellers by executing coordinated call-out days, sales blitzes, targeted account lists, and incentive programs. • Collaborate with SHI inside sales, field sales, and pre-sales engineering to identify, co-sell, and close opportunities. • Create repeatable sales motions and playbooks to increase adoption of Arctic Wolf solutions within SHI’s account base. • Lead ongoing onboarding, training, and certification efforts across SHI teams. • Ensure SHI sellers are fully enabled to articulate Arctic Wolf’s value proposition, competitive differentiation, and security outcomes. • Partner with SHI’s training and development teams to integrate Arctic Wolf content into their learning ecosystem. • Coordinate with Arctic Wolf Channel Marketing and SHI marketing teams to create integrated demand-gen programs, webinars, campaigns, and events. • Manage MDF planning and utilization to maximize lead generation and partner activation. • Ensure deal registrations, quoting, and operational transactions run smoothly across both organizations. • Maintain strong alignment with Arctic Wolf’s internal sales, customer success, channel marketing, and operations teams. • Track, forecast, and report on SHI-specific pipeline, performance, and KPIs. • Represent Arctic Wolf’s value to all levels within SHI, ensuring message consistency and clarity. • Serve as the internal advocate for SHI within Arctic Wolf, ensuring partner needs are addressed quickly and collaboratively.