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Specialized assistants for B2B SaaS sales, customer success, and marketing teams
Qualitative Project Manager
Location
Philippines
Posted
178 days ago
Salary
0
Seniority
Mid Level
Job Description
Qualitative Project Manager
Hireframe
• Manage end-to-end operational execution of qualitative market research projects, including one-on-one interviews and focus groups, from kickoff through completion • Execute participant screening and qualification in accordance with approved screeners, study criteria, and client requirements • Coordinate and manage scheduling of research participants, moderators, clients, and internal stakeholders across multiple time zones • Serve as the primary point of contact for participants throughout the recruitment and scheduling process, ensuring a professional and positive experience • Maintain accurate, complete, and timely documentation across all project phases, including participant records, schedules, consent forms, and study trackers • Monitor quotas, attendance, and show rates; proactively identify risks and implement mitigation strategies (e.g., over-recruiting, reminders, backup participants) • Conduct quality checks to confirm participant eligibility, data accuracy, and compliance with study requirements prior to sessions • Manage participant communications, including confirmations, reminders, reschedules, cancellations, and follow-ups • Track project timelines, milestones, and deliverables; escalate issues and risks as needed • Support incentive fulfillment processes and verify accurate documentation related to participant payments • Test screeners/surveys for quality, compliance, and best practices.
Job Requirements
- 2+ years of experience in market research operations, project management, participant recruitment, or research coordination (qualitative experience strongly preferred)
- Proven experience screening, recruiting, and scheduling research participants for one-on-one interviews and/or focus groups
- Strong understanding of qualitative research methodologies and participant management best practices
- Demonstrated ability to follow and execute against Standard Operating Procedures (SOPs) with high accuracy and consistency
- Exceptional attention to detail, particularly in documentation, participant records, and scheduling logistics
- Strong organizational and time-management skills, with the ability to manage multiple projects and competing deadlines simultaneously
- Excellent written and verbal communication skills, with the ability to interact professionally with participants, clients, and internal stakeholders
- Comfort working with research platforms, CRMs, participant panels, scheduling tools, and spreadsheets (e.g., Excel, Google Sheets, or equivalent tools)
- Technical understanding of programming and experience in using survey platforms - preferably Alchemer or Qualtrics. (Nice to have)
- Proficiency in Excel, Word, and Outlook is required.
Benefits
- Tax-free compensation
- Annual performance bonuses
- 10 leave credits after 3 months
- HMO coverage after 6 months
- Dedicated coaching to enhance performance, communication, and leadership skills
- Growth opportunities
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