**Position Responsibilities:** - Own day-to-day operational systems health, including monitoring and resolving exceptions across middleware, 3PLs, and e-commerce platforms, in close partnership with the e-commerce team, to prevent fulfillment, inventory, revenue, or customer experience issues - Act as the primary operations point of contact for system workflows, troubleshooting, and coordination with platform partners, leading investigations, driving resolution, and implementing process improvements as needed - Support commercial operational execution across DTC, Amazon, retail, and export channels, including SKU setup, inventory alignment, ad hoc data pulls/reporting, documentation readiness, and operational enablement for both new and existing channels - Partner with Inventory and Supply Chain teams to support inventory accuracy across systems, including reconciliation support, kitting and de-kitting workflows, and investigation of discrepancies or system mismatches - Lead operational setup and systems readiness for new and existing products, SKUs, and lifecycle changes (out-of-stock, end-of-life, SKU swaps), ensuring alignment across all systems and customer-facing platforms

• Lead day-to-day operations at deployed or forward operating locations • Serve as the primary on-site authority for operational execution, decision-making, and issue resolution • Ensure deployed operations meet schedule, safety, quality, and performance objectives • Execute site surveys of potential deployed sites to include supply chain availability • Develop and execute deployment plans to include personnel, Inventory, equipment, logistics, and facilities • Coordinate mission readiness, operational timelines, and daily execution plans • Manage shift schedules, staffing plans, and operational coverage at deployed sites • Act as the interface between deployed teams and home-base leadership • Coordinate closely with Engineering, Flight Operations, Maintenance, Safety, Security, IT, and Facilities • Support mission rehearsals, readiness reviews, and post-mission debriefs • Oversee logistics related to deployed operations, including transportation, housing, site access, and vendor coordination • Ensure deployed infrastructure, tools, and equipment are available and mission-ready • Support setup, sustainment, and teardown of deployed sites • Enforce safety policies, operational procedures, and risk mitigation plans • Ensure compliance with site requirements, customer requirements, and applicable regulations • Lead incident response, reporting, and corrective actions when required • Lead and support deployed personnel, fostering accountability, communication, and high performance • Provide clear direction in dynamic or time-sensitive environments • Provide regular operational updates, metrics, and risk assessments to leadership • Capture lessons learned and drive improvements in deployment processes and execution • Support development of standard operating procedures (SOPs) for deployed operations

• Manage organizational processes for effective workflows • Oversee logistics related to procurement • Provide administrative support to departments • Collect and analyze operational data • Assist in project planning and execution • Facilitate communication across departments • Proactively address operational challenges

• Lead the Medicaid team’s efforts to develop processes and controls to identify, investigate, and resolve 340B duplicate discounts. • Leverage data to guide 340b inquiries and enhance operational controls. • Work with internal stakeholders to develop methodologies to detect potential duplicate discounts using state-claim-level data, HRSA 340B registry, and claims validation tools. • Partner with external stakeholders, including state Medicaid agencies, 340B covered entities, and third‑party administrators, to determine the validity of disputes and ensure compliant resolution. • Serve as the subject matter expert on duplicate discount regulations, HRSA guidance, and industry best practices. • Review Quarterly Medicaid and State Supplemental Rebate invoices to confirm accuracy, timeliness, and compliance with contract terms. • Drive process optimization initiatives to increase accuracy, efficiency, and transparency in Medicaid contract operations. • Support audits, internal reviews, and compliance assessments related to Medicaid and 340B programs. • Monitor emerging federal and state policy changes that impact Medicaid operations and guide the team in proactive adaptation. • Maintain dashboards, analytical tools, and reports that provide insights into Medicaid and 340B trends, risks, and operational performance.