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L3 MSP Engineer
Location
Philippines
Posted
123 days ago
Salary
0
Seniority
Senior
Job Description
L3 MSP Engineer
Staff Domain
• Setup and Location: WFH • Work Schedule: 9:00 AM – 6:00 PM QLD | 7:00 AM – 4:00 PM PHT • Provide advanced technical support and resolve complex IT issues for clients. • Manage projects independently and communicate effectively with clients and staff. • Full administration of Microsoft 365, Entra ID, and Intune. • Advanced troubleshooting and root cause analysis across cloud services. • Collaborate with clients to deliver proactive improvements.
Job Requirements
- 5+ years of recent experience in an MSP environment
- Strong capability handling Level 1 and Level 2 tickets independently
- Experience with Microsoft 365, Intune (operational use), and Entra ID basics
- Exposure to Meraki or UniFi and 3CX (user/basic configuration)
- Confident phone-based client communication
- Ability to prioritise, manage time, and work within SLAs
- High attention to detail, ownership mindset, and reliability
Benefits
- HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents).
- Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary).
- Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more!
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