• Manage and update customer policy information, assist with policy renewals, and handle carrier notices. • Answer general inquiries and respond to customer needs with accurate and timely information. • Assist customers with account management, billing inquiries, and non-premium bearing policy amendments. • Update customer information and policy details in Salesforce, ensuring accurate and timely documentation. • Handle 40-60 customer calls daily, providing quality support and maintaining a low call abandonment rate. • Work with cross-functional teams to resolve customer issues and improve service delivery. • Ensure a CSAT return rate of 90% with an average score of 4.7. • Be coachable and adaptable to changes in market conditions, processes, and service needs.

Role Description Du berätst und verkaufst aktiv am Telefon und per E-Mail – immer inbound-getrieben, aber mit klarem Vertriebsziel. - Du erstellst individuelle Angebote, versendest diese per E-Mail oder Brief und führst sie zum Abschluss. - Du unterstützt Kunden bei der Umstellung von Altgeräten auf moderne, funkbasierte Messsysteme. - Du klärst Fragen zu Geräteoptionen, Preisen, Lieferzeiten und Vorteilen und bringst die Kunden sicher zum „Ja“. - Bei Bedarf führst du kurze, zielführende Outbound-Rückrufe durch (z. B. Nachfassen von Angeboten oder Klärung offener Punkte). Qualifications - Begeisterung für den Vertrieb und Lust darauf, Abschlüsse zu machen. - Erste Vertriebserfahrung oder einfach Talent und Motivation, richtig durchzustarten. - Sehr gutes Deutsch in Wort und Schrift (C2). - Schnelle Auffassungsgabe, Eigeninitiative und Abschlussstärke. - Sicheren Umgang mit PC, E-Mail-Programmen und idealerweise CRM-Systemen. Requirements - Einen stabilen Internetzugang und einen ruhigen Arbeitsplatz im Homeoffice. - Nutze unsere technologisch fortschrittliche "Arbeiten von überall" Lösung, wenn du über einen dedizierten Arbeitsplatz und eine schnelle Internetverbindung verfügst. - Wir stellen dir die notwendige Ausstattung für deine tägliche Arbeit zur Verfügung, um den bestmöglichen Service für unsere Kunden an deinem Arbeitsplatz zu gewährleisten. - Du erhältst eine mehrwöchige, bezahlte Schulung und betreutes Onboarding, bevor du deine Tätigkeit aufnimmst. - Unsichere Zeiten erfordern sichere Lösungen: Bei uns erhältst du einen unbefristeten Arbeitsvertrag. - Vom Bewerbungsgespräch über Telefoninterviews bis hin zum Onboarding - alles geschieht virtuell bei uns. Benefits - Unterstützung, Spaß und vieles mehr - durch unseren einzigartigen Gemeinschaftsansatz!

• Interacts with customers to provide and process information in response to general inquiries, concerns, and requests about products and services • Projects a professional company image and provides superior customer service by corresponding with customers via any of customer contact channels • Researches assistance requested and consistently provides accurate information to resolve internal and external member and provider inquiries via verbal and written communications through all channels including phone, email, web portal, and chat interactions • Thoroughly and completely documents all customer interactions • Educates customers and dental professionals on eligibility, benefits, claims payment, and authorizations • Provides direction on the usage and benefits of self-service tools • Assists members on gaining access to care by locating a network dentist or assignment to a primary care dentist • Appropriately routes inquiries to the necessary departments or individuals when resolution of the inquiry is beyond the span of control of this role • Meets or exceeds individual, department, and client specific goals • Understands and adheres to all of DentaQuest’s administrative and contractual policies and procedures • Contributes to the success of the organization by suggesting ways to improve the service delivery processes • Other duties as assigned

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a care navigator, you love building relationships with patients based on trust, utilizing motivational communication techniques to help drive positive health behavior change and improved patient outcomes. This program is based around triaging vital signs and using this data to promote positive lifestyle and health behavior changes. This is accomplished through collaboration with the patients care team to provide wellness calls with patients to outline patient-centric goals and the development of associated action plans to improve their health and well-being. Encounters with patients will be performed via phone through a Remote Care Platform that receives electronically transmitted physiological markers like blood pressure, weight, and blood glucose. The care team member will perform monitoring as well as synchronous and asynchronous communication with the patient within Vivo Care’s industry-leading platform. - Manage physiological markers like blood pressure, weight, and blood glucose with clinical appropriateness - Meet team goals and standards outlined metrics - Significantly impact longitudinal patient engagement in RPM program(s) - Provide preventive health and disease management education and coaching - Perform monthly wellness calls with assigned patients - Lead collaborative wellness calls with the patients to define health goals outlined by their Care Team - Manage patient messaging and alerts - Direct patients to treating physician for routine questions - Meet patient engagement program goals - Follow appropriate escalation pathways for any urgent care needs Qualifications - Unrestricted RN/LPN/LVN license in a compact state and Massachusetts - Ability to work EST zone between 8:00 AM - 5:00 PM - Spanish speaking a plus - 1-3 years of clinical experience, patient management, or disease management desired - Experience working with different provider practices and workflows - Fast learners - Ability to work independently with minimal direction - Experience with Medicare patients - Experience performing virtual visits with patients and telephonic care management - Interest in professional leadership growth and development opportunities with a growing organization - Interest in operating in a new, exciting clinical program and become an integral player in the development of processes and best practices in caring for RPM patients - Motivational Interviewing/Health Behavior Change experience a plus - Health Coach certification a plus Benefits - Weekends, Holidays, and evenings/nights off - We’re a fast-growing startup where everyone has a voice, and every team member is encouraged to help share our organization’s future - We are passionate about our mission to modernize and improve the future of healthcare - We foster a culture of inclusion, collaboration, and innovation - We foster team alignment with meetings of all shapes and sizes—a monthly all-hands meeting, weekly team meetings, happy hours, etc. - We cover 100% of the employee premium for health, dental, and vision - We contribute up to $3,000 towards an HSA account for each employee - Generous PTO, Company Holidays, and Paid Sick Time - Hourly Rate: $22 - $25, commensurate with experience and qualifications