Role Description We are looking for a highly-motivated senior IC who will work with some of Runway’s biggest and most strategic API partners. You will be central to our partners’ success in adopting Runway to transform the ways they create content. Success in this role will require a mix of technical fluency, strategic thinking, and hands-on execution. - Open to hiring remote across the US — we also have offices in NYC, San Francisco, and Seattle. What you’ll do: - Own and maintain strong relationships with our top API partners, serving as their primary technical point of contact to ensure long-term alignment and collaboration. - Own full post-sale success: onboarding, adoption, renewal, and expansion for key accounts. - Conduct technical discovery sessions to bridge Runway's API capabilities with our partners' most complex challenges. - Identify and prototype specific and highly targeted new markets and new opportunities for our products. - Develop a deep, functional and technical understanding of our products and future roadmap. - Be hands-on in quickly onboarding new partners to our API Developer Portal while also supporting their long-term expansion and technical understanding of how to leverage Runway. - Triage and resolve technical escalations, working cross-functionally with Engineering to investigate API issues. - Provide high-impact feedback to Product, Engineering, and Creative which can in turn improve the product experience for our partners. - Analyze, track, and report on the performance of existing partnerships leveraging BI tools and data. Qualifications - 5+ years of overall experience in technical customer-facing roles, such as Solutions Engineering, Technical Account Management or Developer Relations. - Have led complex implementations of Generative AI/traditional ML solutions and can drive measurable business outcomes. - Ability to work in a fast-paced, dynamic environment and manage multiple priorities with expansive ownership and ruthlessly prioritize. - A strong bias towards action and belief that no task is too small for you. - Have a track record of rapidly prototyping ideas and applications using AI-powered APIs. - Exceptional ability to translate complex technical concepts for both technical and non-technical stakeholders. - Possess exceptional presentation and communication skills, particularly when engaging with executives and leaders. - Mindset to think creatively and think beyond past checklists and playbooks. - Highly resourceful with the ability to create structure and work autonomously amidst ambiguity. - Experience with data tooling and BI systems (SQL, BigQuery, Retool, etc). - New York or SF-based preferred. Requirements - OTE: $145,000-$270,000. Benefits - Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. - Salary ranges are based on competitive market rates for our size, stage and industry. - Salary is just one part of the overall compensation package we provide. - Factors that go into salary determinations include relevant experience, skill level, and qualifications assessed during the interview process. - The provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range. Company Description We are building AI to simulate the world through merging art and science. Our team consists of creative, open-minded, caring, and ambitious people who are determined to change the world. We aspire to continuously build impossible things and our ability to do so relies on building an incredible team.

• The Account Manager plays a key role in managing and supporting Retailer and CPG funded Shopper Marketing initiatives leveraging Vestcom Media Solutions (VMS). • Client and/or Territory assignment and scope will vary based on the account opportunities and candidate background. • This role is charged with shelf edge campaign planning between the CPG and Retailer teams as well as driving the internal campaign support across Vestcom departments. • This role supports the primary sales team and requires the ability to meet and strategize with clients, have a detailed knowledge of the various products and services across the Vestcom Media Solutions scope. • The Account Manager will work with a diverse mix of CPG shopper marketing teams and retailer merchandising and pricing stakeholders. • This role oversees and supports the event execution process and coordination of VMS campaigns, as well as identifies and enables continued process improvement and fosters adoption of key Vestcom tools for the Walgreens account. • Primary working relationships will exist with all necessary customer contacts. • Will report into the Commercial Sales organization and will be responsible for providing input into and executing the strategic account plan developed by the Commercial Sales management team.

About Simply.TV At Simply.TV, we're redefining how the world experiences TV metadata. As a leading provider of advanced, AI-driven metadata solutions, we empower broadcasters, streaming platforms, and telecom operators to deliver smarter, more engaging content discovery experiences. From next-gen EPG (Electronic Program Guide) data to rich content enrichment, we enable our partners to stay ahead in a rapidly evolving media landscape. Headquartered in Copenhagen, and supported by 350+ of us worldwide, our data fuels user interfaces that are used by millions of viewers every day — and we’re just getting started. Whether you're passionate about media technology, data engineering, or customer success, Simply.TV is the place to shape the future of TV — and have fun doing it. Join us, and let’s make content discovery simple, powerful, and inspiring! The Role As a Technical Account Manager, you’ll take ownership of a portfolio of key clients across Canada, acting as their go-to technical expert and trusted advisor. From day one, you’ll lead smooth onboarding experiences, guide product integrations, drive adoption, and ensure seamless day-to-day operations. Whether you’re troubleshooting technical challenges, coordinating with our European teams, or running strategic check-ins, your goal is simple: help clients get maximum value from Simply.TV. Beyond supporting client success, you’ll turn insights from the field into action, translating technical requirements into product improvements and collaborating closely with Product, Implementation, and Sales teams. Along the way, you’ll spot opportunities for growth and expansion through upselling or cross-selling. Your technical expertise will sharpen through hands-on experience, but your success will ultimately be measured by the strength of your relationships, client satisfaction, and lasting impact on their business outcomes. Responsibilities You are successful when: - Own client relationships as the go-to commercial and technical contact. - Thrive autonomously across time zones with minimal support—stay organized and proactive. - Guide clients to maximize Simply.TV value, spotting upsell opportunities for Sales. - Monitor health & risks, advocate in escalations, and keep clients happy. - Coordinate fixes with Product/Engineering while managing expectations. - Document everything clearly—interactions, plans, and action items. - Stay sharp on product updates and trends to anticipate needs.

• Guide customers in designing and evolving workflows across the Discover–Define–Deliver innovation lifecycle • Recommend integration strategies and automation opportunities that drive alignment, speed, and business value • Provide guidance on embedding Miro into the customer’s existing systems and ways of working • Monitor platform health, engagement, usage patterns, and feature adoption • Deliver proactive, insight-driven recommendations to deepen adoption of Miro’s core and emerging AI capabilities • Assess the customer’s technical landscape to identify opportunities to consolidate tools and harmonize Miro with other widely used platforms • Equip internal champions with strategies to scale adoption across departments, regions, and teams • Support customer Centers of Excellence (CoEs) with guidance on best practices, governance, and deployment at scale • Navigate organizational change to help Miro become a strategic pillar in innovation initiatives • Collaborate with Customer Success Managers to co-facilitate impactful Quarterly Business Reviews (QBRs), showcasing progress against business goals and demonstrating tangible ROI • You will provide robust adoption reporting and business outcome analytics, influencing customer strategy and reinforcing the value that underpins renewals and growth opportunities • Provide adoption reporting and business outcome analytics to inform ongoing strategy