• Act as a senior custodian of the production promotion process across the software platform estate. • Work closely with Technical Leads and QA to define and evolve promotion practices that emphasise quality, performance, and operational readiness. • Define and evolve observability standards across metrics, logging, tracing, and alerting. • Ensure systems are instrumented to support rapid diagnosis, learning, and recovery. • Drive continuous improvement in platform reliability, performance, and release confidence. • Partner with engineering, architecture, and platform teams to embed operability and resilience into system design. • Lead and participate in on-call and rota-based operational support for production systems. • Coordinate and continuously improve incident management practices, including post-incident reviews and preventative actions. • Act as a senior technical authority for production readiness, operational risk, and release confidence. • Mentor SREs and senior engineers, raising reliability and operational standards across teams. • Influence architectural and platform decisions with a strong operational and delivery lens while remaining hands-on.

• Design, develop, test, and maintain full-stack product features and services using modern software engineering practices (backend APIs, cloud services, frontend integrations) • Translate business and clinical requirements into scalable, secure, and maintainable technical solutions • Build and maintain cloud-native services and microservices in AWS and Azure • Implement and maintain CI/CD pipelines to automate build, test, and deployment workflows • Author and manage Infrastructure as Code (IaC) using tools such as Terraform, CloudFormation, Ansible, or ARM templates • Implement containerization and orchestration technologies (Docker, Kubernetes, EKS/AKS) • Integrate observability (logging, metrics, tracing) to monitor performance and reliability • Collaborate with cross-functional partners including product, QA, compliance, clinical, and operations teams to deliver impactful software • Apply DevOps and DevSecOps best practices to enhance automation and secure operations • Participate in incident response, troubleshooting, and improving system resilience • Support continuous improvement of systems, tooling, and developer workflows

• Establish and evolve SRE best practices across the organization. • Define and drive observability strategy for system health, performance, and reliability. • Design and implement software-driven solutions within the infrastructure domain. • Act as a technical leader and force multiplier, helping set priorities and influencing decision-making. • Take ownership of large, ambiguous initiatives, driving them from concept to delivery. • Combine deep knowledge of software development, infrastructure, and security to improve platform resilience. • Proactively identify systemic risks and reliability gaps. • Partner with engineering teams to improve developer workflows, tooling, and operational maturity. • Provide technical mentorship, architecture guidance, and high-quality design and code reviews.

• Design, build, and maintain automated CI/CD pipelines (e.g., GitHub Actions, Jenkins) to enable fast, secure, and reliable deployments. • Provision, manage, and optimize core AWS services (EC2, ECS, S3, RDS, Lambda, VPC, IAM) to support scalable, highly available applications. • Implement and maintain IaC frameworks (Terraform, CloudFormation, or similar) to ensure infrastructure is version-controlled, repeatable, and auditable. • Leverage AI and automation for log/metric anomaly detection, predictive alerting, AI-assisted troubleshooting, and intelligent CI/CD optimizations. • Build and maintain robust monitoring, logging, and alerting systems (CloudWatch, Datadog, ELK, etc.) to ensure platform stability and rapid issue detection. • Implement DevSecOps best practices, including secrets management, IAM policies, vulnerability scanning, and automated compliance checks. • Partner with development, QA, and product teams to ensure smooth releases, infrastructure reliability, and continuous improvement across the SDLC.