suki.

• Partner with the Commercial Team to demonstrate how our dictation solutions integrate seamlessly into Epic and Meditech environments. • Conduct compelling product demonstrations that mirror real-world clinical workflows. • Address technical concerns from Hospital IT teams regarding audio redirection and latency in virtualized environments. • Advise clients on the best hardware strategies to ensure seamless control of EMR templates. • Lead clinical pilots in specific departments while ensuring the software behaves correctly during the trial phase. • Communication cadence with our India product counterpart to strategize on market and product feedback. • Assist existing clients in legacy transitions.

• Reporting under Sales Development, your primary mission is to pioneer and scale a new sector of the business: Suki for Partners. • Actively build out a new business vertical. You’ll identify untapped market segments and develop strategies to penetrate them. • Move beyond surface-level stats. You will vet inbound leads and outbound prospects to ensure they align with our long-term scaling goals. • Maintain a tight feedback loop with leadership and sales partners. • Identify "best-fit" accounts for Suki for Partners. You’ll craft high-impact messaging to secure introductory meetings with key stakeholders. • Conduct deep-dive research to map out decision-makers and influencers, determining the most effective way to break into complex organizations. • Collaborate with marketing partners, bringing creative campaign ideas to the table to drive engagement within your target accounts. • Partner closely with Account Executives on outreach and multi-channel prospecting strategies.

• Drive successful training and adoption of Suki in major health system clients • Provide At The Elbow training for end users • Engage with practice managers and IT support teams • Work with Enterprise Customer Success Managers to meet strategic and tactical goals • Identify and drive resolution of risks and issues • Develop creative solutions to meet client needs • Collaborate with team and Marketing to optimize approach • Use data to measure success and opportunities for deeper engagement • Represent the voice of the customer within Suki • Provide structured customer insights to the Product team

What we want to accomplish and why we need you Suki is creating a new category in the health-tech space: the digital assistant. Our product will be the voice user interface for healthcare. What does that mean? Currently, doctors use electronic health record systems to take notes on patient encounters. This is a digital version of the paper charts that you may have seen in your doctor’s office or on TV. These systems can be hard to navigate and time-consuming to manage. Doctors would rather spend that time with patients. We are creating the solution. Doctors that use Suki already spend over 70% less time on administrative tasks, and we’re striving to do even better. Come and join us! We are a user-driven company and are committed to making sure every pixel of our product is in service of the doctor. We’re a team of technologists, clinicians, and industry experts working together to push the limits on technology used in medicine. We’re confident enough to move fast and talented enough not to break things. Check out this short video to learn more about our mission and our culture. What will you do everyday? As a member of the Customer Success team, your primary role is to drive the successful training and adoption of Suki in our major health system clients. You will be responsible for providing At The Elbow training for our end users, and engaging with practice managers and IT support teams to ensure Suki users are set up for success. You will work with Enterprise Customer Success Managers to ensure we are meeting strategic and tactical goals, including on-time, high-quality deployments and delivering on key client success metrics. You will also be responsible for proactively identifying and driving the resolution of risks and issues that you encounter in the field, and for developing creative solutions that will best meet the needs of our clients. You are passionate about driving user engagement and adoption, and will collaborate with our team and Marketing on ways to optimize our approach. You will also translate your learnings from training users into periodic business reviews and engage with our clients on opportunities to expand usage and increase the value of our partnership. You will use data to measure the success of our deployments and to identify opportunities for deeper engagement. As a startup, we are continuing to mature our processes as we scale and grow rapidly, and you are excited to thoughtfully drive process improvement efforts. You will also represent the voice of the customer within Suki, and provide structured customer insights to our Product team to inform future innovation. You are excited to join the fast-moving Suki team, and committed to excellence! Ok, you're sold, but what are we looking for in the perfect candidate? - Executive-Level Presence and Communications: Ability to communicate both internally and externally with professionalism in person, on video, on the phone, and over email with C-level executives, providers and colleagues. - User-focused: You are obsessed with the customer experience. You have an innate understanding of user behavior, and ensure users are receiving 100% quality service. - Customer Mindset: You find joy in providing At The Elbow training to clinicians on our products - Adaptability: You thrive in a fast-moving organization that uses light-weight processes and cutting-edge technology to have a huge impact. - High-Accountability: You can be counted on to consistently deliver high-quality work while representing your team in the field. - Detail Oriented: You need a high degree of attention to small details along with the ability to quickly iterate on our deployment playbooks and processes. - Technical Skill: You will need to develop a deep understanding of our product and how it integrates with EMRs. You will be able to incorporate this into your training approach for our enterprise clients and end users. - Flexibility: You will need to work flexible hours based upon client’s and providers’ schedules in different time zones across the US. - Travel: You are willing to travel extensively (up to 75%, as needed) across the US to deploy our products. Requirements:* - 5+ years of enterprise customer facing experience within healthcare SaaS - Exceptional communication, presentation, and conflict resolution skills - Ability to think critically, prioritize effectively and communicate expediently - Strong data analysis skills - Creative problem solving skills - Strong understanding of medical documentation and clinical workflows - Proficient in Microsoft Office, Google Suite and Microsoft office. - You are willing to travel extensively (up to 75%, as needed) across the US to deploy our products Preferred: - Candidates located in the Nashville, Houston, or Austin areas Not sure if you meet all of the qualifications? We don’t expect every candidate to have done everything listed above, but you should be able to make a credible case that you meet most of the criteria and are ready for the challenge of adding new technologies to your résumé. This position can be remote and supports team members with clients across the United States. You are welcome to visit and/or work out of our office in Redwood City, California. One week a year, we gather for a company-wide retreat. Quarterly, we gather for an in-person working session at/near our office. Tell me more about Suki - On a roll: Named by Fast Company as one of the most innovative companies, named Google’s Partner of the Year for AI/ML, named by Forbes as one of the top 50 companies in AI . - Great team: Founded, managed, and backed by successful tech veterans from Google and Apple and medical leaders from UCSF and Stanford. We have technologists and doctors working side-by-side to solve complex problems. - Great investors: We’re backed by Venrock, First Round Capital, Flare Capital, March Capital , and others. With our $55M Series C financing, we have the resources to scale. - Huge market: Disrupting a massive, growing $30+ billion market for transcription, dictation, and order-entry solutions. Our vision is to become the voice user interface for healthcare, relieving the administrative burden on doctors instead of adding to it. - Great customers: Our solutions are used in health systems and clinics across the country, supporting clinicians across dozens of specialties. Check out what one of our users says about how Suki has helped his practice. - Impact: You’ll make an impact from day one. You’ll join a team working towards a shared purpose with a culture built upon deep empathy for doctors and passion for making their lives better. #LI-remote

What we want to accomplish and why we need you Suki is a leading technology company that provides AI voice solutions for healthcare. Its mission is to reimagine the healthcare technology stack, making it invisible and assistive to lift the administrative burden from clinicians. Its flagship product is Suki Assistant, an AI assistant that uses generative AI to automatically create clinical documentation by ambiently listening to patient-clinician conversations. Suki helps clinicians complete notes 72% faster on average, assists with other tasks including coding and answering questions, and generates incremental revenue for organizations, delivering a 9X ROI in year 1. Suki also offers its proprietary AI and speech platform, Suki Platform, to partners who want to create best-in-class ambient and voice experiences for their solutions. Clinicians that use Suki already spend over 70% less time on administrative tasks, and we’re striving to do even better. Come and join us! We are a user-driven company and are committed to making sure every pixel of our product is in service of the doctors. We’re a team of technologists, clinicians, and industry experts working together to push the limits on technology used in medicine. We’re confident enough to move fast and talented enough not to break things. Check out this short video to learn more about our mission and our culture. What will you do everyday? Reporting under Sales Development, your primary mission is to pioneer and scale a new sector of the business: Suki for Partners. This isn't just about following a playbook; it’s about writing it. Because we are building this sector from scratch, you must be exceptionally nimble, comfortable with ambiguity, and committed to over-communication. You will act as the bridge between market feedback and internal strategy, ensuring every lead is rigorously qualified and every partnership is built on a solid foundation. - Sector Expansion & Strategy: Actively build out a new business vertical. You’ll identify untapped market segments and develop strategies to penetrate them. - Rigorous Qualification: Move beyond surface-level stats. You will vet inbound leads and outbound prospects to ensure they align with our long-term scaling goals. - High-Frequency Communication: Maintain a tight feedback loop with leadership and sales partners. - Strategic Outbound Prospecting: Identify "best-fit" accounts for Suki for Partners. You’ll craft high-impact messaging to secure introductory meetings with key stakeholders. - Account Intelligence: Conduct deep-dive research to map out decision-makers and influencers, determining the most effective way to break into complex organizations. - Demand Gen Partnership: Collaborate with marketing partners, bringing creative campaign ideas to the table to drive engagement within your target accounts. - AE Synergy: Partner closely with Account Executives on outreach and multi-channel prospecting strategies. Ok, you're sold, but what are we looking for in the “perfect” candidate? - Pioneering Mindset: You’re a self-starter who is autonomous. - Nimble & Adaptive: You thrive in a fast-moving environment, where process is evolving. - Executive Presence: You exude confidence and integrity. You are a consultative listener who can translate a partner’s pain points into a compelling AI-driven strategy. - Data-Driven Rigor: You are detail-oriented and use metrics to guide your day. - Technical & AI Savvy: You have embraced AI and lean into tools for efficiency and output. - Results-Obsessed: You’re competitive and motivated to hit key performance indicators. - Humble & Coachable: You enjoy learning and trying new approaches. Qualifications* - 3+ years prospecting complex Healthcare IT SaaS to Healthcare Executives or Platform API-based solutions to Product Executives. - Proficiency in Gong Engage, SalesForce, Zoom Info, SalesNav, and G-Suite. Proficiency in Outreach.io or SalesLoft if you haven’t used Gong Engage. - Strong track record of meeting/exceeding quota and OKRs. - Exceptional communication, presentation, and conflict resolution skills. * We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume. Tell me more about Suki - On a roll: Named by Fast Company as one of the most innovative companies, named Google’s Partner of the Year for AI/ML, named by Forbes as one of the top 50 companies in AI . - Great team: Founded, managed, and backed by successful tech veterans from Google and Apple and medical leaders from UCSF and Stanford. We have technologists and doctors working side-by-side to solve complex problems. - Great investors: We’re backed by Venrock, First Round Capital, Flare Capital, March Capital, Hedosophia and others. With our $165M raised so far, we have the resources to scale. - Huge market: Disrupting a massive, growing $30+ billion market for transcription, dictation, and order-entry solutions. Our vision is to become the voice user interface for healthcare, relieving the administrative burden on doctors instead of adding to it. - Great customers: Our solutions are used in health systems and clinics across the country, supporting clinicians across dozens of specialties. Check out what one of our users says about how Suki has helped his practice. - Impact: You’ll make an impact from day one. You’ll join a team working towards a shared purpose with a culture built upon deep empathy for doctors and passion for making their lives better. Suki is an Equal Opportunity Employer. We are dedicated to building a company that fosters inclusion and belonging and reflects the diverse communities we serve across the country. We know we are stronger this way, and we look forward to growing our team with these shared values. In compliance with the State of California Pay Transparency Law, the OTE salary range for this role is between $90,000 - $110,000. This range is not inclusive of any discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data. #LI-remote

What we want to accomplish and why we need you Suki is a leading technology company that provides AI voice solutions for healthcare. Its mission is to reimagine the healthcare technology stack, making it invisible and assistive to lift the administrative burden from clinicians. Its flagship product is Suki Assistant, an AI assistant that uses generative AI to automatically create clinical documentation by ambiently listening to patient-clinician conversations. Suki helps clinicians complete notes 72% faster on average, assists with other tasks including coding and answering questions, and generates incremental revenue for organizations, delivering a 9X ROI in year 1. Suki also offers its proprietary AI and speech platform, Suki Platform, to partners who want to create best-in-class ambient and voice experiences for their solutions. Clinicians that use Suki already spend over 70% less time on administrative tasks, and we’re striving to do even better. Come and join us! We are a user-driven company and are committed to making sure every pixel of our product is in service of the doctors. We’re a team of technologists, clinicians, and industry experts working together to push the limits on technology used in medicine. We’re confident enough to move fast and talented enough not to break things. Check out this short video to learn more about our mission and our culture. What are we looking for? We are looking for a self-starter to join our team who has demonstrated success dealing with ambiguity, operating in a fast-growing environment, and solving problems with limited oversight. The ideal candidate will demonstrate that they have or can partner closely with cross-functional teams, project manage complex initiatives, and make data-driven decisions. Experience in areas like these will help to ensure we are meeting the needs of the organization by building priority mechanisms that scale selling activities. The Director of Sales Operations is a senior cross-functional leader responsible for building and scaling the operational infrastructure that drives net new bookings growth. Reporting directly to the Chief Revenue Officer, this leader will own the strategy and execution across sales enablement, systems, compensation, reporting, and forecasting. This role sits at the center of Sales, Finance, and Customer Success — ensuring the processes, data, and tools are in place to help the sales team close more business, faster. What You’ll Do - Partner with the CRO to define and execute sales strategy, providing operational insights and process improvements that drive net new bookings growth. - Proactively identify inefficiencies across the sales motion and implement scalable solutions to accelerate sales cycles and rep performance. - Own the sales enablement strategy — including playbooks, training programs, and adoption — ensuring the team has what it needs to perform. - Drive continuous improvement in sales rep productivity, ramp times, and cycle times through data and process discipline. - Optimize processes for handoff from sales to customer success and technical support, ensuring seamless post-sale transitions. - Prepare and deliver recurring reporting for all levels of the organization, including weekly funnel reports, forecasting materials, and executive-ready insights on bookings performance, GTM strategy implications, field readiness, and plan feasibility. - Analyze sales data — including historical trends — to identify actionable insights that enable sales leadership to make informed, data-based decisions and develop effective sales plans and objectives. - Lead forecasting cadence and pipeline management, leveraging Salesforce pipeline evaluation to build sales predictability, ensure revenue projection accuracy, and inform decisions on targets and hiring plans. - Design and execute scalable sales processes, tools, and governance frameworks — driving cross-functional stakeholder adoption across Sales, Marketing, and Customer Success. - Own Salesforce platform strategy including architecture, automation, tooling evaluation, and data governance for Sales, Marketing, and Customer Success. - Establish and enforce data governance standards and standardized pipeline definitions, forecast methodology, and auditable controls for executive and board-level reporting. - Manage territory design, channel partnerships, and contract review to ensure proper coverage and alignment to GTM strategy. - Develop GTM capacity and coverage models to support company goal-setting, headcount planning, and bookings target-setting. - Evaluate feasibility of quota and territory changes, modeling operational implications and field readiness before plan changes are deployed. - Own compensation plan design, quota models, territory frameworks, and SPIFF programs; lead incentive program management and collaborate with Finance and HR on business planning aligned to company goals. Qualifications - 8+ years of progressive experience in Sales Operations, Revenue Operations, or a related field, with at least 3 years in a senior or leadership role. - Demonstrated success owning sales operations at a B2B SaaS company; healthcare or health-tech experience strongly preferred. - Deep Salesforce expertise including architecture, automation, reporting, and data governance across Sales, Marketing, and Customer Success. - Strong analytical skills with the ability to translate complex data into clear, executive-ready insights and recommendations. - Experience designing and administering compensation plans, quota models, and territory frameworks. - Proven ability to lead cross-functional initiatives and influence stakeholders at the VP/C-suite level. - Exceptional organizational and project management skills; comfortable managing multiple priorities in a fast-paced, high-growth environment. - Bachelor’s Degree Ok, you're sold, but what are we looking for in the “perfect” candidate? - Results-driven: results matter, winning matters. You can achieve your goals with minimal supervision and processes. You can quickly assess how to reach your objectives and who can help you get there. - You exude confidence and integrity, have great listening skills, and can translate client’s needs and challenges into a strategy that aligns with them. - Data Driven: You use metrics to drive decision making - Self-starter: You are motivated by impossible challenges and energized by creating something new. - Process Oriented: Our customer care process will constantly need to be iterated on to ensure our users have the best experience possible, and you’re excited about this. - Adaptability: You thrive in a fast-moving organization that uses light-weight processes and cutting-edge technology to have a huge impact. Believe that “what got you here, won’t get you there”. - Rigor: You are detail oriented and hold others to a high standard. Tell me more about Suki - On a roll: Named by Fast Company as one of the most innovative companies, named Google’s Partner of the Year for AI/ML, named by Forbes as one of the top 50 companies in AI . - Great team: Founded, managed, and backed by successful tech veterans from Google and Apple and medical leaders from UCSF and Stanford. We have technologists and doctors working side-by-side to solve complex problems. - Great investors: We’re backed by Venrock, First Round Capital, Flare Capital, March Capital, Hedosophia and others. With our $165M raised so far, we have the resources to scale. - Huge market: Disrupting a massive, growing $30+ billion market for transcription, dictation, and order-entry solutions. Our vision is to become the voice user interface for healthcare, relieving the administrative burden on doctors instead of adding to it. - Great customers: Our solutions are used in health systems and clinics across the country, supporting clinicians across dozens of specialties. Check out what one of our users says about how Suki has helped his practice. - Impact: You’ll make an impact from day one. You’ll join a team working towards a shared purpose with a culture built upon deep empathy for doctors and passion for making their lives better. Suki is an Equal Opportunity Employer. We are dedicated to building a company that fosters inclusion and belonging and reflects the diverse communities we serve across the country. We know we are stronger this way and we look forward to growing our team with these shared values. In compliance with the State of California Pay Transparency Law, the base salary range for this role is between $180,000 - $230,000 in CA. This range is not inclusive of any discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data. #LI-remote

• Analyze usage patterns, adoption trends, and user behavior to identify "At-Risk" accounts before they churn. • Design and build high-impact Quarterly Business Review (QBR) decks that clearly demonstrate value (ROI) to Executives. • Translate complex data into simple, actionable insights for non-technical stakeholders. • Act as the "Data Detective" for our complex strategic accounts, investigating anomalies in usage or drop-offs in engagement. • Partner with Customer Success Managers to define success metrics for new pilots and track progress against them. • Develop and maintain the "ROI Calculator" methodology, ensuring our value assumptions remain defensible and grounded in data. • Build and maintain intuitive dashboards in Tableau that allow CSMs to self-serve answers to common client questions. • Collaborate with the Data Engineering team to define requirements for new data tables or metrics needed for business analysis.

• Collaborate closely with Enterprise Customer Success Managers to develop key skills. • Drive the successful implementation, deployment and adoption of Suki with major health system clients. • Develop and maintain strong relationships with key client stakeholders. • Provide At The Elbow training for end users and engage with practice managers and IT support teams. • Ensure strategic and tactical alignment, and manage on-time delivery across assigned functional areas. • Identify and drive the resolution of risks and issues, developing creative solutions. • Present periodic performance reviews to clients and engage on opportunities to expand usage and value. • Analyze customer metrics, craft high-impact client presentations, and drive rapid progress against goals. • Improve existing processes and develop new approaches for high levels of client and user satisfaction.

• Act as the guardian and primary architect of the Suki brand voice. You will refine, expand, and enforce Tone of Voice (TOV) guidelines to ensure consistency across all touchpoints. • Partner with the Head of Creative and design counterparts to develop copy strategies that align with broader marketing goals. • Maintain and update the brand style guide, creating clear frameworks for how Suki speaks to different audiences. • Concept and write compelling copy for integrated 360° marketing campaigns, including taglines, manifestos, video scripts, and OOH (Out of Home) advertising. • Write clear, conversion-focused copy for the Suki website, landing pages, and product interfaces (UX writing), ensuring SEO best practices are met without sacrificing personality. • Develop engaging captions, scripts for short-form video, and asset copy for LinkedIn, YouTube and other platforms. • Write copy for paid ads (social and search) that drives clicks and conversions. • Collaborate closely with designers, product marketers, and social media managers to ensure visual and verbal elements work in harmony. • Translate complex product features into simple, human-centric benefits. • Manage multiple projects simultaneously, meeting deadlines in a fast-paced environment.

• Plan and execute a portfolio of high-impact events, including major industry conferences and trade shows(HIMSS, HLTH), Suki-hosted field events, executive roundtables, and virtual programs • Own end-to-end event management: strategy, budgeting, vendor coordination, logistics, staffing, and on-site execution • Define event goals and success metrics, and deliver post-event reporting tied to engagement, pipeline influence, and ROI • Manage events related deliverables including pre and post event communications, list management, and more • Partner closely with Demand Gen to drive event promotion, registration, and conversion across the funnel • Manage external agencies, production vendors, and venues • Continuously test and optimize formats, activations, and attendee experiences to improve performance over time • Collaborate cross-functionally with Marketing, Sales, Partnerships, and Leadership to deliver integrated programs that support growth • Support weekly and monthly marketing performance reporting across key platforms (Salesforce, Pardot, Google Analytics, etc.)