• Provide fast, helpful, and technically sound support to our customers via chat, email, and phone. • Troubleshoot issues and help users navigate our SaaS platform with confidence. • Document solutions and contribute to our Knowledge Base and internal documentation. • Work closely with our Product and Engineering teams to flag bugs, suggest improvements, and escalate complex cases. • Develop deep product knowledge and stay up-to-date on new features. • Communicate clearly and professionally with customers, making complex issues easy to understand.

• Adhere to documentation requirements set forth by the Department of Home Affairs, Skill Assessment Authoritative organizations, and our company’s internal policies. • Receive emails from our clients. • Systematically gather, organize, edit, and rectify any discrepancies in the information provided by our clients • Diligently review all submitted documents, providing constructive feedback and suggestions for improvement. • Reply emails to our clients with the feedback. • Fill in forms and submit applications for vocational and tertiary education courses and programs. • Accurately input data into the lMMl System, ensuring all information is up-to-date and correct. • Progress tracking for visa documents preparation. • Cooperate with Consulting Team and Marketing Team. • Coordinate New staff training. • Other tasks assigned by the Manager.

Role Description As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care. Key Responsibilities - Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner. - Support clients with booking modifications, cancellations, and special travel requests. - Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes. - Follow up with clients to confirm travel plans and gather feedback post-trip. - Address concerns with empathy and efficiency, ensuring client satisfaction. Benefits - Remote flexibility – work from anywhere, with hours that fit your lifestyle. - Exclusive travel perks and access to industry-only discounts. - Professional growth – ongoing training and support from a dedicated team. - Be part of a passionate community focused on building dreams and memories through travel. Qualifications - Excellent communication skills—both written and verbal. - A background in customer service, ideally within travel, tourism, or hospitality. - High attention to detail, strong organizational habits, and a proactive mindset. - Tech-savvy and able to learn new systems and booking tools quickly. - A genuine enthusiasm for travel and helping others create memorable experiences.

Are you passionate about designing unforgettable journeys that blend luxury, culture, and adventure? We're looking for an International Travel Curator to create personalized travel experiences from cultural escapes across the US to global cruises and immersive tours that span continents. This is a remote opportunity with flexible hours, ideal for those who love travel, storytelling, and helping others explore the world with purpose. Also, zero experience is welcomed as long as you are passionate about travel! Curate custom itineraries for international and regional travel, including cruises, cultural tours, and heritage escapes Provide expert guidance on destinations, accommodations, and experiences tailored to each traveler's style Build lasting relationships through exceptional service and personalized planning Stay informed on travel trends, cultural events, and global tourism updates Collaborate with vendors and partners to ensure seamless, high-quality travel experiences