• Develops, assesses, and facilitates complex care management activities for primarily mental and behavioral health needs members • Evaluates the needs of the member via phone or in-home visits related to the resources available • Develops ongoing care plans for members with high level acuity • Coordinates as appropriate between the member and/or family/caregivers, community resources, and the care provider team • Monitors care plans/service plans and/or member status and outcomes for changes in treatment side effects, complications and clinical symptoms • Facilitates care coordination and collaborates with appropriate providers or specialists to ensure member has timely access to needed care or services • Collects, documents, and maintains member information and care management activities to ensure compliance with current state, federal, and third-party payer regulators • Provides education to members and their families on procedures, healthcare provider instructions, treatment options, referrals, and healthcare benefits

• Call on key target markets including, physicians, clinics, ambulatory surgery centers, urgent cares and IDNs • Work with distributor reps and management to promote and sell a large and multifaceted product line including monitoring, ophthalmic products, ENT, Blood Pressure and Cardiopulmonary, as well as EENT supplies and other physical assessment products to primary care and ambulatory care medical facilities • Partner with currently established distributors' sales representatives, providing training, motivation, and supervision to enable maximum sales of current and new products • Demonstrate, sell and in-service medical equipment to physicians and staff with focus on preventative health • Prepare and continually refine a sales plan and forecast for specific target market opportunities • Coordinate with technical and applications support resources when needed, to facilitate sales, or sell repair contracts where appropriate • Use marketing communications to create optimal promotional, advertising and trade show activity to improve company and product visibility

• Administer the RevPro revenue recognition system • Ensure accurate data flow and proper revenue treatment across complex transactions • Prepare and review revenue, deferred revenue, and related reconciliations • Support deal reviews for complex revenue arrangements • Maintain standalone selling price (SSP) analyses • Support month-end and quarter-end close activities • Execute and enhance Sarbanes-Oxley (SOX 404) controls • Participate in special projects including system implementations

• Lead, mentor, and support a team of Endpoint Engineers to ensure high performance and professional growth • Oversee daily operations and service delivery for endpoint protection platforms across multiple client environments • Implement and maintain standard processes, technical documentation, and best practices • Manage client escalations, ensuring timely and clear communication • Collaborate with cross-functional teams to align endpoint services with broader security and business objectives • Monitor operational metrics and drive continuous improvements in service quality and efficiency • Support major incident response efforts by coordinating engineering activities and providing technical oversight • Participate in an on-call rotation