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Digital Platform Manager
Location
Spain
Posted
136 days ago
Salary
0
Seniority
Senior
Job Description
Digital Platform Manager
JTI
• Act as the primary Point of Contact for GCC Platforms within the HQ GCC Digital team • Lead and manage digital initiatives, acting as the primary point of contact for HQ, regional teams, and vendors. • Collaborate with stakeholders to define requirements, oversee implementation, and ensure alignment with business goals. • Serve as the GCC Digital expert for all developments related to or impacting the GCC Platform, working across GCC, D&IT, Ploom BG, and markets/regions throughout the lifecycle of new features and market launches. • Identify, monitor, and advocate for the resolution of recurring system issues, acting as a key liaison between GCC (HQ and Regions) and D&IT stakeholders. • Engage and coordinate with cross‑functional teams (GCC, BTS M&S, Ploom BG, Data & Analytics, and market teams) to deliver agreed objectives. • Build business cases to secure investment for potential developments and contribute to GCC HQ Digital team annual planning.
Job Requirements
- 5+ years of experience as a Digital Manager or Product Owner/Manager in the FMCG industry.
- Experience delivering consumer‑facing or CX projects, ideally within consumer care or contact centers.
- Strong track record of managing global stakeholders, with excellent communication skills.
- Experience with case management/ticketing CRM tools; previous ServiceNow & Amazon Connect experience is highly preferred.
- Strong “consumer first” mindset.
- Excellent organizational skills and ability to prioritize and manage multiple initiatives.
- Strong communication skills to engage with stakeholders at all levels, present updates, and manage expectations.
- Strong problem‑solving skills to identify and resolve issues while minimizing disruption.
- Flexibility to support broader GCC business programs beyond technology.
- Understanding of digital trends and emerging technologies to support informed decision‑making with the focus on use of Gen(AI).
- Knowledge of project management methodologies and experience in full project lifecycle delivery from requirements gathering to hypercare utilizing variety of best practice techniques; Agile and/or Waterfall preferred.
- Fluency in English; additional languages considered an asset.
- Willingness and availability to travel internationally.
Benefits
- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Remote work options
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