• Lead and participate in the design, implementation, and maintenance of highly available and scalable infrastructure. • Monitor system health, performance metrics, and capacity planning to ensure optimal performance. • Establish and track SLIs, SLOs, and error budgets to measure and improve system reliability. • Design and implement Infrastructure as Code (IaC) solutions using tools like Terraform, Pulumi, or CloudFormation. • Build and maintain CI/CD pipelines to enable rapid, safe deployments. • Automate operational tasks and eliminate toil through scripting and tooling. • Lead incident response efforts, including on-call rotation, post-mortem analysis, and remediation. • Debug and resolve complex production issues across the entire stack. • Implement monitoring, alerting, and observability solutions to detect and prevent issues proactively. • Provide technical leadership and mentorship to engineers on reliability and infrastructure best practices. • Collaborate with cross-functional teams, including Engineering and Product to ensure reliable product delivery. • Lead the technical design of infrastructure solutions, ensuring alignment with architectural principles and business goals. • Stay updated with emerging technologies and industry trends in SRE, DevOps, and cloud infrastructure. • Propose and drive the adoption of best practices, tools, and processes to enhance system reliability and developer productivity. • Conduct chaos engineering experiments and disaster recovery drills to validate system resilience. • Implement and maintain security best practices across infrastructure and applications. • Manage secrets, access controls, and security monitoring systems. • Foster a collaborative environment within the engineering team and across departments. • Clearly communicate technical concepts and system health to both technical and non-technical stakeholders. • Work closely with engineering teams to define reliability requirements and ensure operational excellence.

• Utilize metrics and tools like Aternity to monitor end-user performance and proactively identify potential issues. • Develop strategies to address recurring incidents and improve system reliability. • Collaborate with engineering and operations teams to implement automated solutions for incident prevention. • Lead the planning, coordination, and execution of software deployments across end-user devices. • Ensure deployments are completed on time, with minimal disruption to end users. • Analyze service performance metrics to identify areas for improvement and develop initiatives to enhance the quality of end-user services. • Define and maintain a product vision and roadmap for End User/Seats Services, aligned with organizational objectives. • Serve as the primary point of contact between the End User/Seats Services team and business stakeholders. • Ensure clear documentation of product requirements, progress, and updates for stakeholders.

• Analyze current technology utilized within a customer contract, project, and solution and develop steps and processes to improve and expand upon them. • Building and setting up new development tools and infrastructure. • Understanding the needs of stakeholders and conveying this to developers. • Working on ways to automate and improve development and release processes. • Testing and examining code written by others and analyzing results. • Ensuring that systems are safe and secure against cybersecurity threats. • Identifying technical problems and developing software updates and ‘fixes’. • Working with software developers and software engineers to ensure that development follows established processes and works as intended. • Establish milestones for necessary contributions from departments and develop processes to facilitate their collaboration. • Maintain cloud infrastructure and platform services needed for projects to be completed efficiently. • Mentor and train other engineers and seek to continually improve processes.

• To deploy releases and hotfixes to test environments and production data centers • Be an excellent and creative problem solver • Design, test, implement, manage, and maintain business-critical big data platforms • Safely implement change deployments • Troubleshoot issues for internal and external customers, providing problem identification and resolution • Migrate manual configuration to automated framework wherever possible • Design solutions to meet internal and external customer needs • Assist in designing and applying system standards • Work with development, testing, and QA to improve the product • Create and update tooling used by the support team