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Producing responsible packaging for food, beverage, pharmaceutical, medical, home and personal-care, and other products.
Customer Care Representative
Location
Montana + 4 moreAll locations: Montana | Nebraska | New Jersey | North Carolina | North Dakota
Posted
220 days ago
Salary
0
Seniority
Mid Level
Job Description
Customer Care Representative
Amcor
• Responsible for order intake and management of customer’s web based, email, EDI or faxed POs from receipt to invoicing • Provides professional and timely responses to incoming requests related to order status updates, service requests/requirements, pricing inquiries, documentation needs, and invoicing • Serves as a solution provider delivering prompt attention to customers, supplying resolution to existing challenges, and offering alternative solutions • Proactively monitors customer orders, service levels, and order patterns- identifying and implementing account management and processing improvements to meet and exceed customer expectations • Initiates CIOs, TICS, return authorizations, and assists in the resolution of customer deductions • Supports customer needs through cross-functional channels with aptitude to learn multiple product lines, execute various processes aligned to each, and build strong customer partnerships • Requires a thorough understanding of customer’s needs, requirements, and our contractual obligations related to lead time, transit time, and processing procedures • Exhibits excellent organizational skills with demonstrated ability to lead projects, team initiatives, and take an active role in training and mentoring new team members • Promotes a strong work ethic and displays a team player mentality with ability to generate outside of the box solutions • Performs special projects as assigned by leadership team • Assumes responsibility to support and service customer accounts– including but not limited to: Develops and maintains reporting structure for orders to capture issues relative to pricing, inventory, shipping, delivery, and invoicing • Ensures proper flow of all new projects, items, graphics, print, labeling as well as changes • Manages all areas while supporting legal, sales, and contractual obligations • Works directly with transportation, supply chain, and plant ops to ensure customer service levels are met • Ability to learn and execute proficiently in various customer-based software applications or online portal(s)
Job Requirements
- 2 – 3 years customer care or related experience
- College degree preferred and Six Sigma Certification is a plus
- Ability to communicate clearly and professionally, both verbally and in writing
- Proven ability to implement internal process improvements to positively impact existing service levels
- Independent decision-making skills with demonstrated autonomy to make data driven decisions through sound analysis of facts and historical data
- Detail oriented with strong organizational skills aided by high level communication, listening, analytical, and team building skills
- Ability to maintain professionalism under stress
Benefits
- Medical, dental and vision plans
- Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
- Company-paid holidays starting at 9 days per year and may be slightly higher by location
- Wellbeing program & Employee Assistance Program
- Health Savings Account/Flexible Spending Account
- Life insurance, AD&D, short-term & long-term disability, and voluntary accident disability benefits are available
- Paid Parental Leave
- Retirement Savings Plan with company match
- Tuition Reimbursement (dependent upon approval)
- Discretionary annual bonus program (initial eligibility dependent upon hire date)
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