• Answer inbound customer support calls and provide necessary product troubleshooting and support • Timely response to incoming customer support inquiries via email, phone, and support ticketing system • Ensure customers receive consistent and reliable service and support during every interaction • Stay informed and knowledgeable regarding new product releases • Document found issues and steps to reproduce • Investigate issues reported by customers • Educate our customers on how to use Mycase/LawPay/CPACharge products • Other duties as assigned

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Service Agent provides excellent experience for patients and providers by fielding and responding to their requests. They help keep provider schedules full and optimized, and guide patients through the intake process. They also ensure all patients are matched appropriately to a provider, and take care of administrative tasks like faxes, emails, and authorizations. The successful candidate must be available to work one of the following shifts: - 9:30am – 6:00pm EST - 7:30am – 4:00pm EST You will: - Answer incoming inquiries from patients, answer questions, and schedule appointments - Make outbound phone calls to patients, pharmacies, and insurance companies - Create and triage tickets in ServiceNow - Ensure that providers are scheduled for best use of time - Schedule appointments as needed in eClinicalWorks - Support clinicians via Microsoft Teams Chat to: - Schedule patient follow-up appointments - Reach out to patients who are late to tele visits - Send referral information to patients - Send discharge letters - Monitor and complete tickets in ServiceNow to: - Inform patients of insurance benefits - Respond to patient inquiries - Add copies of insurance cards/IDs to patient documents - Troubleshoot minor technological issues or escalate them to our helpdesk Qualifications - Strong written and verbal communication skills - Excellent customer service skills - Ability to multitask while maintaining accuracy - Enjoy working in team-based environment Requirements - Experience providing phone, email and chat-based customer service - Experience answering phones and multitasking in a fast-paced environment - Experience scheduling appointments - Medical Reception experience and experience using an Electronic Health Record (EHR) is a plus, but not required - Microsoft Office (M365), plus if you have worked with Microsoft Teams Benefits - Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health care - Collaborative environment: be part of building something from the ground up at a fast-paced startup - Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more! - Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands - It all comes back to care: we’re a mental health company, and we put our team’s well-being first - $18 - $18 an hour - Compensation for this position is $18.00/hr, depending on experience; actual compensation will be dependent upon the specific role, location, as well as the individual’s qualifications, experience, skills and certifications.

• Handle customer inquiries and provide prompt and accurate responses via calls, emails, and chats. • Maintain a high level of professionalism and empathy while addressing customer concerns and resolving issues. • Adhere to a rostered schedule with two rotational weeks off and be willing to work with a camera throughout the day. • Collaborate with internal teams to escalate and resolve customer issues efficiently. • Utilize digital tools and chat software effectively to communicate with customers and track interactions. • Analyze customer problems and propose appropriate solutions, demonstrating a proactive approach to customer service. • Ensuring timely resolution and customer satisfaction. • Demonstrated ability to work effectively in a team environment and handle escalations

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Customer Support Specialist will handle day-to-day special requests for all Clear Capital valuation products while building relationships with our valued customers. Our goal at Clear Capital is to consistently go beyond what is expected, working diligently to make our customers’ lives easier by making their businesses run smoother. - Foster positive customer relationships through day-to-day interaction - Respond to high priority voice and email requests - Provide status updates on orders - Customer implementation support - Correct products that are returned by customers - Facilitate order completion - Work with other departments to help process workflow and ensure customer needs are met Qualifications - Excellent verbal and written communication skills - Proficient in MS Excel skills and capable of manipulating large spreadsheets of data - Demonstrated strong work ethic - Demonstrated ability to identify patterns and trends and proactively implement changes as needed - Demonstrated ability to work in a team to handle day-to-day volume as well as spikes in volume - Self-motivated problem solver who is comfortable in a fast-paced environment and can take ownership of tasks and assigned projects - Quality Assurance experience is a plus - Prior customer service experience is a plus - Experience working on the Commercial and/or Quality Assurance teams is a plus - Ability to work overtime (OT) when needed Benefits - Compensation: The base salary for this position ranges from $20.00 to $28.00 hourly, depending on your location, experience, and qualifications - Additional compensation offerings include a company profit-sharing bonus program, communication stipends, and referral bonuses - Comprehensive medical, dental, and company paid vision insurance - 401(k) retirement plan with employer match - Voluntary life and AD&D insurance options - Voluntary supplemental insurances for accident, critical illness, and legal services - Paid time off (PTO) and paid holidays - Employee assistance and wellness programs - Company paid short term disability coverage - Company contributions to health saving funds (with participation in the high deductible health plan) - Company-paid access to Galileo for virtual primary care and Rula for virtual mental health resources - Through our Anniversary Program, we celebrate the meaningful milestones and long tenure that reflect how much we value your contributions and commitment to our team - Career and skill development resources to help advance your career and personal growth - A mission-driven environment where your work makes a measurable impact on the real estate industry What We Value - Wherever it Leads, Whatever it Takes® - No matter how remote, complex, or unexpected. Our commitment never wavers. - Hire NICE people - Skills can be taught but character shines through. We seek those who bring integrity, kindness, and grit. - Lift others up - We lead with empathy and strive to improve the lives of those around us. - Sweat the details - Excellence lives in the little things. Getting it just so is how we make a big impact. - Raise the bar - We don’t settle for industry standards, we redefine them.