• Serve as the primary point of contact for assigned client accounts, maintaining strong relationships and acting as a trusted marketing partner. • Collaborate with project managers, creative teams, and internal specialists to deliver campaigns and programs on time and on budget. • Guide colleagues account strategy while remaining hands-on with account execution. • Conduct regular client meetings, manage expectations, and handle sensitive conversations with confidence. • Oversee timelines, budgets, and project workflows to ensure smooth and successful delivery. • Monitor account performance, identify opportunities for improvement, and implement solutions to enhance results. • Relieve directors from day-to-day account responsibilities. • Contribute ideas, insights, and creativity to elevate the work and to strengthen client partnerships.

• Identify and actively acquire new logos in the assigned territory • Run a sophisticated Value Selling Process from Prospecting to Closure • Collaborate with the team, including Sales Engineers (SEs), Marketing and Channel Partners to devise and execute account strategies and plans. • Maintain accurate and timely forecast and updates to management team. • Provide exceptional and high touch customer service, including escalation and coordination of support issues as needed. • Become an insider within the Cyber Security Industry and become an expert of CrowdStrike products and services • Stay well educated and informed as to the CrowdStrike competitive landscape and how to sell the value of our solutions and services when compared to the relevant competitors in the Modern Endpoint Protection market space. • Be a go-getter that sets his/her sights above and beyond to exceed their established targets and quotas. • May require modified work hours to accommodate accounts in other time zones, and minimal, but occasional travel for accounts that require a higher touch to achieve closure.

• Cultivate and sustain robust relationships with key clients, acting as their primary point of contact for all inquiries, concerns, and escalations. • Comprehend clients’ business objectives, challenges, and market trends to provide strategic counsel and solutions that align with their goals. • Conduct regular business reviews with clients to evaluate their satisfaction, identify areas for improvement, and uncover opportunities for growth. • Collaborate with internal teams, including Sales, Marketing, and Product Development, to ensure client needs are met and exceeded. • Identify opportunities for upselling and cross-selling, working in close collaboration with the Solution Consulting and Product teams to develop account expansion strategies, particularly migration to our cloud solutions. • Monitor and analyze client performance metrics, providing insights and recommendations for improvement across marketing, sales support and product teams. • Remain current with industry trends, the competitive landscape, and market conditions to proactively identify potential risks and opportunities for our clients. • Track and report on key account metrics and milestones that push the sales process forward and provide a positive customer experience, such as activity, revenue growth, customer retention, and client satisfaction, to senior management. • Coordinate with internal stakeholders and partners to ensure smooth pilot evaluation, project implementation and successful delivery of services. • Attend industry events and conferences to build relationships with existing clients and generate new business leads. • Manage accurate pipeline and account activity in Salesforce.

• Account Management to drive upsell and expansion with existing Infios voice clients • Drive Customer Satisfaction and Increased Revenue with existing clients • Own the voice software and hardware pipeline and responsible for meeting or exceeding the quota requirements • Serve as a trusted advisor by understanding prospect business priorities, technology environments, and key stakeholders • Collaborate with Voice software and hardware partners and internal teams to ensure effective solution design and fit • Support sales processes by completing RFPs, building service estimates, and facilitating smooth transitions to implementation