• Handle the day-to-day administration, configuration, and continuous improvement of the NetSuite ERP platform • Serve as an administrator and subject matter expert for NetSuite ERP • Configure and maintain NetSuite modules supporting financials, order management, billing, revenue recognition, and reporting • Partner with business stakeholders to understand business needs and translate them into NetSuite configurations and enhancements • Manage NetSuite enhancements, releases, and configuration changes, ensuring proper testing, documentation, and deployment

• Own the end‑to‑end logistics of workshop scheduling and program organization. • Manage participant invitations, pre‑work materials, and all related communications. • Set up program sites and graphics using internal SharePoint and Learning Request Management Systems (LRM). • Maintain accurate records in our coaching platform and learning databases. • Confirm registrations, track cancellations, and ensure attendance data is up to date. • Coordinate with customers to secure internal trainers and technical resources. • Respond to learner inquiries, manage escalations, and uphold SLAs and KPIs. • Arrange venues, hotels, trainers, materials, catering, and equipment as needed. • Monitor enrolments, ensure minimum delegate numbers, and escalate low participation. • Prepare service request documents, visa letters, and other administrative materials. • Support the distribution and reporting of learner evaluations and post‑class analysis. • Produce essential reports and maintain accurate learning records. • Coordinate virtual classroom setup with internal and external stakeholders. • Create and distribute MS Teams, Zoom, or WebEx links for learners, trainers, and facilitators.

• Keep core M365 services (Exchange, Teams, SharePoint, OneDrive) and Windows systems operating smoothly through accurate day-to-day administration. • Ensure users have the right access at the right time by executing identity, licensing, and access changes with precision. • Support the organization’s security posture by applying approved configurations, monitoring alerts, and escalating potential risks quickly. • Maintain standardized, compliant endpoints using Intune and Autopilot so devices are secure and ready for users. • Strengthen operational maturity by monitoring system health, running approved automation, and keeping documentation current. • Your work reduces incidents, shortens resolution times, and creates trust in IT systems across the business.

• Configure, upgrade, and set up master servers, backup gateways, backup proxies, and clients for Veeam Backup and Replication. • Set up and administer backup repositories along with backend NAS storage solutions like Data Domains and QNAPs. • Manage Virtual Machine, filer, and database backup jobs in different backup products. • Diagnose and fix issues related to backup and restore, such as failures in backup jobs. • Perform restores for various types of data in the event of data loss, as per customer requirements. • Oversee backup retention strategies and remove obsolete backup files. • Collaborate with Veeam support regarding concerns related to backup, restoration and updates. • Configure and manage enterprise-class storage solutions, NetApp ONTAP clusters, DELL EMC VNX, VNXe, and Unity300. • Advanced working knowledge of FC SANs and associated components, including FC network, FC switches, and proficient in FC switch configuration and upgrades. • Perform zoning and masking at the storage and Fiber switch level and configure hosts with redundant paths. • Good knowledge of Storage Pools, RAID groups, LUN masking, checkpoints and quotas. • Monitor storage hardware health and coordinate with support vendors to perform hardware replacements as needed. • Manage storage allocation requests at the SAN and NAS levels. • Administer NFS and CIFS volumes and shares. • Install and configure backup storage systems, including DELL EMC Data Domains and QNAPs. • Participate in Change Control (CC) and CAB approval processes for maintenance activities and provide regular updates to stakeholders. • Participate in an on-call rotation in an escalation capacity.