• Lead the design of critical in-store operational experiences across picking, packing, staging, and pickup • Partner across the broader inventory ecosystem to ensure workflow consistency and end-to-end cohesion • Shape intuitive, efficient experiences that directly impact accuracy, speed, and associate productivity across multiple interconnected product areas • Navigate complex systems and work cross-functionally across inventory and fulfillment domains • Influence both product and operational decisions • Collaborate closely with product management, engineering, data, and store operations • Mentor and elevate other designers within the portfolio, helping strengthen craft, alignment, and design excellence across teams • Actively learn, collaborate, and build shared understanding with product management, engineering, and business partners • Elevate product design practices within the team by helping teammates understand and apply core product design principles • Approach discovery and validation with a practical mindset • Help the team frame problems effectively using approachable product design methods • Promote a learning culture on the team by creating opportunities to test ideas early and often • Incorporate insights from user feedback, product analytics, and qualitative signals to shape design decisions • Ensure the final experience reflects the intent of the design • Seek continuous input from users, stakeholders, and peers

• Lead the design and execution of strategic projects that deliver substantial customer value and impact multiple departments. • Conduct customer discovery to inform product strategy, helping to craft compelling narratives that support the vision and objectives. • Identify and lead design-driven initiatives with organization-wide impact. • Enhance the influence of the Design organization by working openly, sharing customer insights, communicating design solutions, and improving the ways we work. • Mentor other designers, helping to refine concepts and elevate design quality. • Contribute to and refine our design system to ensure it aligns with strategic goals while maintaining consistent, high-quality design standards.

• Design intuitive, consumer-grade experiences that feel nothing like traditional healthcare. • Own our core interfaces , from onboarding to lab results, care plans, and dashboards. • Turn complex medical ideas into effortless, guided interactions that help patients feel supported and in control. • Build a design language that is calm, intelligent, and personal. • Build the design system that powers everything we ship: scalable, fast, and uncompromising in craft. • Define patterns, components, and principles that make great design the default. • Set a new standard for what health design can feel like. • Collaborate across teams , working closely with product, engineering, clinical, and growth.

🤠 About User Interviews User Interviews is the fastest and most reliable way to recruit humans for research. Thousands of companies like Atlassian, Figma, Amazon, and Spotify rely on us to connect them with diverse audiences to build products and experiences that they’ll love. We believe that the best companies in the world consistently deliver products and experiences that their customers love, and that the only way to consistently build those products and experiences is to talk to your customers. Watch what they do. Understand why they do what they do. Figure out why they do things that seem irrational. And once you’ve done that once, do it again. In short, make customers your #1 priority through user research. That’s why we exist. We help teams set up those conversations, that research, to help them embrace user insights. We specialize in participant recruitment and participant management because you cannot do great research without great participants, no matter how good your other tools are. ✨ Learn more about our culture and team here → 2025 UI Retreat Video 🤖 Product at User Interviews We’re building a product that’s loved by Designers and Researchers at world class companies. There is a fun-meta-geekiness to the whole thing that never gets old. You’ll be joining a team that cares deeply about talking to users and incorporating their feedback. We believe that startups should ship quickly, learn, and iterate. We ship new features early and seek out critical feedback from our customers. We value high agency, bias to action, and thoughtful risk‑taking. We also believe that AI is already fundamentally changing how we use software and how organizations collect and process human insights, and we’re building for this future. Our Product, Design, and Engineering teams are organized into squads, each with their own Product Manager, Designer, Tech Lead, and 4-6 IC Engineers. Each squad works autonomously (within our strategy) to determine what to build and how to build it. Our Product Leadership team sets the vision, strategy, and culture. 🌟 The Opportunity As our Head of Design , you’ll help set the product vision and define how we get there. You’ll lead and grow a talented team of designers in learning about our customers and delivering high-quality, thoughtful experiences. You’ll also help us define how we use AI to deliver value to our customers—and internally to improve how we design and build products. We’re open to candidates at the Director, Senior Director, or VP level, depending on experience and fit. Final title and compensation will be determined based on experience, scope of impact, and conversations with the hiring team. 🚀 What You’ll Do Contribute to product vision and strategy — partner with the rest of product leadership to shape the roadmap and influence key company bets Develop our design philosophy — how we make decisions around speed vs. polish, innovation vs. familiarity, AI vs. traditional workflows Lead and grow the design team — manage 4 product designers, providing clear direction, coaching, and feedback Optimize design team execution - identify ways to improve design quality, collaboration, and velocity, e.g. process changes, new workflows, better use of the design system 💪 What You’ll Bring 🎯 Qualifications Self-motivated to do great work & build great things 10+ years of experience in Product / UX Design 3+ years leading a Design team, with ownership over department systems, processes, and team performance 3+ years of experience at an early / mid-stage (pre-Series C) SaaS company Experience improving systems and processes for Designers (e.g. worked with or managed a Design Operations team) Prior experience managing employees at a fully-remote startup Excellent communication skills (for your team) and collaboration skills (for partnering with our Product Management + Engineering leaders) 🤑 Benefits & Perks Base salary $180k-$220k (Job title and compensation will be determined collaboratively through the interview process and aligned to your experience and impact potential) Annual performance-based bonus targeted at 10–15% of base salary (at 100% attainment) Equity options Comprehensive medical, dental, and vision insurance plans, including options with 100% employer-covered premiums for employees and 40% coverage for family plans Company-paid AD&D and life insurance Annual membership to One Medical Group & Talkspace 4 weeks of PTO to start + accrue an additional day each year Unlimited wellness days. Sick? Doctor's appointment? Mental health day? We’ve got you covered! Flexible, paid parental leave 401k with $200/month employer contribution $250 office setup stipend (in addition to computer provided) $250 annual learning & development stipend $50/month work from home stipend Awards for 360-degree recognition, work anniversaries, & birthdays Annual Company Retreat 💚 Why Join Us • We’re a team of doers. You’ll be fully supported by your manager and team, but there won’t be anyone peering over your shoulder. You’ll be expected and trusted to take ownership of your work, and to communicate clearly and transparently with your distributed teammates. • User Interviews is a fully remote team and always has been. We are proactive about staying connected to each other despite not sharing the same physical space. Remote culture is real and we care about it—a lot. • On a related note, we’re very pro-feedback. From our users, of course. But also from each other. From individual contributors right up to the CEO, this is a team that is genuinely committed to continuous improvement. • We embrace what makes you, you! We are committed to accessibility, equity, diversity, and inclusion. We build products for and welcome participants, researchers, and employees from a diverse set of backgrounds. These backgrounds include—but are not limited to—varied socioeconomic status, gender identity or expression, sexual orientation, religion, race, ethnicity, age, neurodivergence, disability, and citizenship. As we grow, we are aware that this work is continuous. We will not settle for how things are, but rather strive for how they could be.