• Oversee all aspects of human resources practices and processes • Support the needs of team members • Work with operations and management teams to foster a vibrant, inclusive employee experience • Oversee HR policies and procedures, training and development, recruitment and selection, compensation and benefits administration, retention, and performance evaluation • Report to the Director of Finance and Operations • Collaborate with team members at all levels of the organization

• Organizing trainings • Administering employee benefits and leaves • Creating HR policies • Ensuring all employee records are up-to-date and confidential • Acting as the main point of contact for employees’ queries on HR-related topics • Planning and conducting new employee orientation • Identifying and managing training and development needs for employees • Administering HR policies and procedures • Administering and ensuring compensation and benefits are in line with company policies and legislation • Supporting annual performance review • Implementing and monitoring performance management system • Handling employee complaints, grievances and disputes • Administering employee discipline processes • Facilitating Performance Improvement Plans • Maintaining the human resource information system and employee database • Coordinating employee safety, welfare and wellness • Maintaining knowledge of legal requirements and government reporting regulations affecting HR functions • Creating onboarding plans and educating newly hired employees on HR policies, internal procedures and regulations

• Serve as the main system administrator for the Cornerstone platform (Learning & Performance) • Set-up user and administrator accounts and maintain appropriate access • Troubleshoot system admin issues and tasks • Troubleshoot data feed issues • Add or edit entities in the system • Test and troubleshoot web-based training (need a basic understanding of SCORM and AICC standards) • Set-up and work with dynamic groups, learning assignments, large scale course deployments, and curricula • Review functionality in new releases and assist clients with new feature enablement and rollout • Create new or update existing performance review tasks, competencies / competency models / competency assessments, development plans, observation checklists • Generate standard reports and create ad-hoc and recurring system reports • Manage and develop learning programs for the LMS • Work with the customer to determine the best tools in the system for delivering training programs and managing mandatory annual training and performance management tasks • Provide recommendations to the client on ways to optimize the platform • Work with the client to standardize, streamline and coordinate business and system processes • Document and clearly communicate business processes to both client stakeholders and internal teams • Serve as liaison between client and technical resources as required; escalate issues through the proper channels and work with escalation point person to achieve issue resolution • Train other administrators on Cornerstone Learning and Performance functionality and system processes • Analyze client’s configuration designs and make recommendations for improvements • Create job aids and training guides to assist end-users and administrators • Be a trusted advisor to the client and be engaged on a regular basis to understand client’s needs • Provide updates to clients regarding deliverables

• Help lay the infrastructure (HRIS, handbooks, onboarding, performance management) to support rapid headcount growth over the next five years • Turn HR processes (e.g., hiring, onboarding, performance reviews) into auditable scalable systems, each with their own KPIs • Team with hiring managers to quickly source and screen amazing new hires • Helps to ensure that IMPaCT culture can be scaled (i.e. through rituals like a company retreat) as we rapidly grow • Work with supervisors to manage a rapidly growing workforce, which includes a mix of corporate employees and frontline CHWs working in homes and communities