• Design multi-agent systems with Subagents/Handoffs/Router patterns • Implement agent logic using langchain/langgraph • Design comprehensive evaluation frameworks • Optimize prompts with A/B testing • Implement state management (short-term and long-term memory) • Design RAG patterns with vector store integration • Guide customers on agent deployment and configuration management • Integrate agents into CI/CD pipelines • Collaborate with Solution Architects on infrastructure requirements • Set up observability using LangSmith • Lead agent engineering maturity assessments • Work directly with enterprise customers to understand requirements and present recommendations • Partner with Solution Architects, Engagement Managers, and Product/Engineering teams

• Fine-tune and train LLMs using our extensive datasets of input and existing output data to continually improve accuracy, speed, and cost-efficiency. • Design and implement improvements to the existing API service, focusing on performance, scalability, and reliability. • Manage the end-to-end lifecycle of the AI models, including data preprocessing, training, evaluation, deployment, and monitoring. • Work with models deployed in various environments, including self-hosted Docker containers and cloud-based services like AWS Bedrock or Azure OpenAI. • Collaborate with software engineers to ensure the AI components are seamlessly integrated into our microservices architecture and meet the required service-level objectives. • Troubleshoot and resolve issues related to model performance, data parsing accuracy, and the API's operational health.

• Diseñar arquitecturas end-to-end para agentes conversacionales y flujos GenAI. • Implementar pipelines de embeddings, retrieval y orquestación con RAG. • Desarrollar soluciones basadas en LLMs (GPT, Claude, Llama, etc.) usando frameworks como LangChain o LlamaIndex. • Integrar soluciones de IA con APIs y microservicios existentes. • Aplicar fine-tuning, prompt engineering y estrategias de optimización de modelos. • Evaluar calidad de respuestas usando frameworks como RAGAS, LangSmith o PromptFlow. • Monitorear y mejorar experiencia de usuario con agentes de IA en producción. • Documentar, versionar y mantener workflows para proyectos de IA de alto impacto.

We’re looking for an Applied AI Engineer to join our Engineering team to design, build, evaluate, and deploy intelligent AI systems that power enterprise workflows, autonomous assistants, and machine-assisted task automation. This role is based out of our US office and comes with competitive pay and practical benefits for you and your family. We’re looking for strong problem solvers who’ve shipped impactful AI-driven functionality before and can scale our platform intelligence with quality and ownership. What you'll do — responsibilities Design, build, and fine-tune transformer-based and retrieval-augmented models for natural language understanding, intent classification, summarization, and context-aware reasoning. Develop AI components that power automated knowledge search, semantic retrieval, agentic task orchestration, and conversational assistants. Integrate AI systems with production data pipelines in a scalable and secure way. Build evaluation pipelines, define metrics, and establish performance and reliability benchmarks for AI features. Collaborate with engineering, data, and product teams to productize models with observability, monitoring, and continuous improvement. Participate in code reviews, architecture discussions, and cross-team problem solving. Take end-to-end ownership of features — from problem definition to deployment and performance monitoring. What we’re looking for (qualifications) Take full responsibility for wins and setbacks. Mastery: Commit to continuous learning and improvement. Impatience: Move with urgency towards outcomes. Customer Obsession: Put customer value at the heart of every decision.