• Serve as the primary intake point for new ER cases • Conduct administrative elements of ER investigations • Ensure timely and accurate documentation • Lead Tier 1 and Tier 2 investigations • Prepare objective summaries, timelines, and findings for review • Partner with leaders to ensure alignment • Provide coaching to leaders on documentation practices • Support Senior Advisor with higher-tier cases • Guide leaders on consistent application of progressive corrective action • Support the creation and delivery of performance documentation • Maintain accuracy of ER data, tagging, and categorization • Assist with auditing cases • Support development and rollout of ER training

• Supports the intake, allocation and resolution of HCM technology issues and change requests • Provides primary support of standard reporting, transactional loads, regulatory/compliance processes and data integrity audits • Ensures issues and requests are assigned and resolved timely with a high degree of quality • Supports testing of technical HCM business solutions • Ensures security and data integrity are maintained at all times • Collaborates with internal and external stakeholders to support resolution of issues and changes

• Design and develop backend features that align with business goals and customer needs • Maintain and improve test coverage using PHPUnit • Build scalable, testable APIs and backend systems • Write clean, maintainable code that meets agreed quality standards • Review requirements and provide technical input and feedback • Collaborate closely with product, design, and QA teams • Monitor systems and respond to issues as part of a rotating on-call schedule • Break down larger projects into manageable tasks and guide others through implementation • Participate in code reviews and offer constructive feedback • Continuously improve processes and suggest technical enhancements • Promote secure coding practices and ensure code is free of known vulnerabilities • Document features, processes, and architecture for team-wide knowledge sharing

• Oversee all aspects of human resources practices and processes • Support the needs of team members • Work with operations and management teams to foster a vibrant, inclusive employee experience • Oversee HR policies and procedures, training and development, recruitment and selection, compensation and benefits administration, retention, and performance evaluation • Report to the Director of Finance and Operations • Collaborate with team members at all levels of the organization