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Five9 logo
Five9

Helping Companies Bring Joy to CX.

AI Automation Engineer

QA Automation EngineerQA Automation EngineerFull TimeRemoteSeniorTeam 1,001-5,000Since 2001H1B SponsorCompany SiteLinkedIn

Location

Germany

Posted

115 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglishServiceNowVoIP

Job Description

AI Automation Engineer

Five9

• Engage with customers to acquire a rich understanding of their problems, needs, and goals. • Takes the lead in requirements gathering, configuration, knowledge transfer, solution testing, production rollout, and adoption support. • Design and configure applications on the Five9 platform for each customer’s unique requirements, often with integrations to third party platforms (e.g. Salesforce, Epic, ServiceNow, HubSpot, etc.). • Provide customers with configuration advice and problem resolution on Five9 product. • Consulting engagements. • Effectively and succinctly communicate with both internal and external stakeholders. • Lead technical sessions and become a trusted advisor to decision makers while demonstrating mastery of the Five9 platform. • Handle pre-sales Statement of Work requests from creation to design document handoff. Includes ability to work with a client to gather true business requirements, determine the level of effort for a project and document a target solution.

Job Requirements

  • Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering, a related technical discipline, or equivalent professional experience.
  • Minimum of 3 to 5 years of experience in Professional Services Implementation and configuration experience in a Cloud computing or telephony environment
  • Has good verbal and written communication skills (English)
  • Has strong knowledge of hosted solutions (SaaS), VoIP, IVR, and Call Center skills/practices.
  • Knowledgeable of Digital Engagement channels (Email, Chat, SMS)

Benefits

  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options

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