• Collaborate directly with environmental customers in the industrial/municipal industries during their implementation journey, helping them achieve success with our water data software • Configure both cloud-based and on-premise solutions based on well-documented requirements • Analyze and map customer workflows to standard product features • Use tools like Excel and SQL to ensure accurate data preparation and system setup • Perform quality checks, troubleshoot configurations, and support go-live and post-launch success • Contribute to ongoing process improvements to deliver an even better customer experience

• Manage technology implementation efforts across an assigned territory • Act as a key liaison between internal teams, technology partners, and clients • Verify feasibility of implementation after sale confirmation • Lead end-to-end coordination of integration process • Provide responsive support on all cases within 1 business day

• Responsible for performing Epic application system analysis and design • Provide Epic application support, troubleshooting, training and reporting activities • Serve as a liaison between work groups, clients and vendors • Manage assigned projects and meet deadlines • Conduct advanced analysis of Epic application design • Mentor teammates in resolution of issues

• Support MEDHOST EDIS system build and configuration, including updates to content and workflows, and manage ticketed support issues through resolution in collaboration with the vendor. • Serve as 24 hour, 7 day a week support for MEDHOST electronic date information source (EDIS) system as assigned. • Assist with change management efforts around the implementation of the ED informatics software through the development, design and execution of change management and enhancement processes. • Manage support issues reported by facility staff via service now system and work with vendor to ensure root cause is identified and solutions are found. • Assist with changes to the system as assigned, including the creation of training/educational documents around those changes in the system. • Support facilities with education and training as needed for success as delegated by the team manager. • Communicate with physicians, leaders and other stakeholders to develop realistic expectations and execute strategies to prepare physicians and other clinicians for the adoption of electronic clinical systems. • Collaborate with facility leadership and clinicians to ensure clinical processes and workflows are supported by the electronic solutions.