• Handle inbound customer inquiries via phone and email in German • Provide Tier 1 customer support related to invoice explanations and payment clarifications, billing questions and reminder fees, collection-related inquiries • Update and maintain customer records using internal systems • Follow up on payment- or account-related cases and escalate complex issues when required • Work closely with your team to ensure efficient case resolution

• Support German-speaking customers via phone, email, and chat • Help customers with questions, requests, and basic issues • Provide friendly, professional service and keep customers happy • Log interactions clearly in our systems • Work closely with your team when needed

• Act as the primary Workday support specialist (Tier 1/2) and enhancement resource. • Work independently and directly with clients to provide expert, day-to-day transactional support and 'how-to' guidance for Workday. • Manage the client help desk, receiving, interpreting, and resolving Workday incidents and service requests through a ticketing system, ensuring proper escalation and documentation through to final resolution. • Assist in Workday system enhancements, including new report development, testing execution, data loading, and utilizing integration tools. • Execute tasks quickly and accurately to meet strict Service Level Agreements (SLAs), maintaining a high commitment to client satisfaction and process improvement.

• Handle inbound customer queries via phone, email, and digital channels • Provide accurate information about products, orders, subscriptions, and deliveries • Resolve customer concerns efficiently while maintaining a friendly and empathetic tone • Represent the brand professionally and enthusiastically at all times • Capture customer interactions accurately using internal systems